About the Role:
As a Production Support Engineer you will be responsible for providing production support with product updates and issue resolution to ensure product availability and uptime. What will you do:- You will provide daily support and on-call engineering support with a resolution of production issues to ensure they are resolved in a timely manner- You will interface with customer support (CS Team) to help resolve technical issues- You will work closely with technical teams to enhance the quality of existing product- You will develop debugging tools- You will follow coding standards, unit-testing, code reviews.
You will follow release cycles and commitment to timelines What are we looking for?
Must have:
- BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.- 3+ years of programming experience in Java- Strong problem solving and debugging ability- Familiarity with Linux commands, API Frameworks
Good to Have:
- Android or iOS development experience
Who will you report to:
Manager - Production SupportMeasure of Success:- Number of production issues resolved successfully- Efficiency in debugging- Debugging tools developed which aid in identifying the root cause- Following structured approach to solve problems and document/communicate effectively with other teams (CS, Engineering, Product etc)
Why join us?
- Be a part of a global growth stage startup- Work in a fast-paced, dynamic environment where your contribution matters- You are passionate about technology and its impact on the high growth mobile technology space- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup- Work in a fast-paced, dynamic environment where your contribution matters- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team- Accountability and driving outcomes is the key to success- Your career here is limited by you and nothing else- Teamwork trumps individual success- You are passionate about experience technology and its impact on enabling growth - Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
At CleverTap, we built TesseractDB™, the world’s first database built specifically for engagement and retention. It was created to overcome the limitations of ordinary martech and to bring the full power of AI/ML to marketers. The CleverTap platform ingests 36 billion user interactions daily, and sends out over 16 billion message notifications each day on behalf of its customers, and currently stores over 50 petabytes of data. We’re building newer capabilities around machine learning, better behavioral analytics, collaboration tools, and more ways to offer hyper-personalized experiences. We are a team of Growth Pilots where everyone works together towards a common objective:P : Act with First PrinciplesI : Take Initiative L : Seek to LearnO : Take Ownership of OutcomesT : Help Achieve TogetherS : Speak up then Commit
About CleverTap:
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions.
The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.For more information, visit clevertap.com or follow us on LinkedIn and X.If you think you’d be a good fit for this role, we’d love for you to apply!CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.We're excited to showcase what we have to offer!Apply for this job
