About Ramp
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies.
The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.
About the Role
As a member of Ramp’s growing Product Operations team, you will work at the nexus of Ramp’s cutting edge FinTech product and the operational realities of what it takes to deliver for a massive and rapidly scaling set of customers. You will leverage data and spend time interacting directly with users to identify product and service improvements, build out automation and processes to help Ramp scale internally, and assist in the launch of impactful new features and products. You’ll work closely with product managers, engineers, design, data and our customer-facing teams, as well as partners and vendors outside of Ramp.
What You’ll Do
Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
Customer Obsession: Represent the “voice of the customer” within your product space, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap
Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
Process Development: Define and refine processes, tools and automation to help us scale operationally as we continue to expand the scope of our products
Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiatin
What You Need
Minimum 2-3 years working in product management or product operations
Can translate data into insights and action, including experience querying SQL
Experience working directly with customers or clients through feedback requests and/or user research interviews
Excellent written and verbal communication skills with experience tailoring a message to different audiences
Experience leveraging qualitative and quantitative feedback to create product recommendations
Comfort in ambiguity and a track record of charting your own path
Strong investigative and critical thinking skills
Bias towards process solutions - you naturally seek to solve the root cause of an issue vs just the surface problem
Nice-to-Haves
Experience with Retool or other low-code tooling platforms
Experience in Management Consulting or Private Equity
Technical programming experience (Python, Java, React)
About Our Teams
Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
Mobile owns our mobile app development and mobile strategy
Compensation
The annual salary/OTE range for the target level for this role is $114,750 - $135,000 + target equity + benefits (including medical, dental, vision, and 401(k)
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support
Pet insurance
Compensation Range: $114.8K - $135K
$114.8K – $135K
