What you’ll do
We're looking for an experienced Localization Engineer who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, and the ability to manage multiple complex projects at once.As a Localization Engineer, you'll be tasked with leading technical conversations with our customers (post-sale) and assisting with quotes. You will also prepare files to assist with prospective customer quotes and support our Production teams with technology-enabled workflow and integration tools used to produce our overall deliverables. Authorization to work in the U.S.
is a precondition of employment.This position can be based out of our Emeryville, CA or Indianapolis, IN offices and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C., New York City, and Boston metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations. Fully remote applicants will also be considered.
Key Responsibilities
Serve as the technical co-pilot to Lilt Account Executives and Account Managers, managing the customer’s technical experience during deployment (post-sales / success).
Organize all customer-specific technical project management, internally and externally.
Develop and iterate on internal processes to ensure consistency across our solutions engagements.
Work closely with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success.
Skills and Experience
At least 2+ years of experience in a technical post-sales role at a language services company.
Experience in:
TMS system administration
Integrating to CMS systems for multilingual content workflows
CAT tool functionality (additionally, Okapi experience a plus)
Experience working as a full-time software engineer at any point in your career, preferably familiarity with Python.
Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive.
Experience in delivering customer-focused solutions.
Experience working with a complex services-oriented solution.
A passion for technical and solution-based problem solving.
Analytical approach to intelligence gathering, and project planning.
Outstanding verbal and written communication skills; ability to interact easily with end users and technical administrators.
Keen attention to detail and adherence to deadlines.
Deeply curious -- this person is not afraid to ask hard questions.
Strong desire to learn in a rapidly growing and dynamic startup environment.
Self-motivated and inspired by a results-driven environment.
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – Lilt. At its core, Lilt has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so Lilt assembled a cutting-edge research team tasked with closing that gap.
While meeting customer demand for translation services, Lilt has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.
Benefits
Compensation: Competitive salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays.
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, Lilt pays for basic life insurance, short-term disability, and long-term disability.
Paid parental leave is provided after 6 months.
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.
Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
