At Cortex, we’re on a mission to usher in the next era of software engineering.
Software is eating the world – as every company becomes a software company, the way we build software is due for a transformation.Modern architectures are complex – every product has hundreds of components, including microservices, batch jobs, and data pipelines. As engineers, we waste countless hours updating spreadsheets, digging through confluence pages when we're paged at 2am, and trying to grok services named after Game of Thrones characters.Engineering leaders are in the dark about the quality of the software their teams are building and where they should be investing.We think it’s time to empower engineering teams to focus on building and make it easier to create reliable, high quality software.
This is a high impact role
Cortex is the leader in a brand new market. We’ve more than doubled our revenue every quarter this year, and we work with stellar teams like Opendoor, Grammarly and Rappi. We’ve raised from top investors like Sequoia Capital and YCombinator, giving us the resources to build a transformational product and capture a massive market opportunity.Sales have been completely founder-led up to this point, and we’re looking to bring our first dedicated Solutions Engineer to help service the growing demand we’re seeing from the market (we grew 5x in the last quarter alone).We are looking for a Solutions Engineer who is both highly technical and comfortable working directly with customers throughout the sales process.
You’ll be the technical point of contact during sales calls and POCs. This is a highly critical role that has largely been performed by our CTO, and you’ll have the opportunity to own the process as we scale.In this role, you’ll be expected to:
Understand the architecture, technical challenges, and how they affect our customers
Help onboard new customers onto the Cortex platform, debugging any technical issues they run into
Have or able to learn basic knowledge of Kubernetes to help with on-prem deployments
Help guide our customers to success with regular check-ins over zoom and slack
Your experience
You’re the perfect candidate for this role if:
You believe in high ownership and autonomy
Experience working in a customer-facing role on technical projects
Deep empathy for the different pain points our customers are facing
You prioritize customer experience and value, and care about the “why”
Experience working in a cross functional role that spans sales, engineering, and customer success
