🧠 About Cortex
Cortex helps engineering teams build reliable and innovative software at scale, by making it easy for engineering organizations to gain visibility into their services and deliver high quality software.See Cortex in Action: Demo Video Our goal is to help Engineering teams foster a culture of reliability and ownership, while letting them focus on building software for the business.
💻 About the role
We’re looking for a Senior Customer Success Manager to join our early team. You will be our first Customer Success Manager and have a major impact on our product direction and company culture.
💻 As our first Customer Success Manager, your core responsibilities will include:
Ownership. You’ll develop processes and programs to deepen customer relationships that promote retention, growth, recurring revenue, loyalty, and expansion.
Culture. You are starting the Customer Success team. As we grow, you’ll help hire, mentor, and lead other Customer Success Managers we bring onboard.
Collaboration. You’ll work closely with our Co-Founders, Engineering, Product, Sales, and our Customers to maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. This is a high-impact role.
Flexibility. You’ll have the opportunity to flex beyond the typical scope of a Customer Success Manager. You’ll get to define
These responsibilities are just the start. At Cortex, we encourage you to Embrace Growth, spearhead and contribute to what piques your interest and shape your role accordingly.
📍 Location
We’re remote-first and welcome candidates from anywhere in the US! We have quarterly offsites where we fly the whole team out to a new location so we can meet in person, get to know each other better, kick off important projects, and have fun!
The team:
We’re a small but mighty group of passionate individuals, excited about building a product that developers love. We recently raised $15M in series A funding, co-led by Tiger Global and Sequoia Capital. You can read more about it here. We are passionate about building a product customers love and a diverse and inclusive culture we can be proud of. If all of this resonates with you, this role might be for you! Come join us and help us transform the way software is built.
✔️ Qualifications
You might be a good fit for us if you have:
5+ years of Customer Success or Technical Program Management with technical aptitude.
Strong understanding of microservices, best Engineering practices (on-call rotation, Git/Github, etc), SaaS business.
Ability to discuss high-level technical concepts with Stakeholders and our Customers.
Strong listening skills with the demonstrated ability to dive deep, ask good clarifying questions, understand the customer’s business priorities and anticipate the customer’s needs.
Experience working with customer relationship management tools and case management solutions (Salesforce)
🌴Perks & Benefits:
Competitive salary and equity/stock options
Comprehensive medical, dental, and vision benefits
Home office stipend
Monthly health & wellness stipend
Retirement plans
Flexible time-off
Parental leave
Quarterly team retreats
