Description
We are seeking a skilled and motivated SFDC Administrator with a strong focus on Service Cloud, coupled with the fundamental knowledge of Sales Cloud, to join our dynamic team at Fleetio. As the primary owner of Service Cloud, this role is pivotal in ensuring the smooth operation and optimization of our customer-centric functions, including Customer Support, Customer Success, and Account Management. The SFDC Administrator will also play a vital role in implementing and supporting any future software purchases (ex: Gainsight), as our company grows.Our ideal candidate understands the SaaS business model, is highly technical, and is able to support a high-velocity go-to-market strategy.
We consider this role to be critical to our future success as we continue to scale. Be sure to mention coffee in your application so we know you actually read this.
What’s Fleetio?
Fleetio (pronounced "flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises.
With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 200 employees all over the United States, Canada, and Mexico, and have over 5000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.More about our product and company:
- Fleetio product overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
- Our careers page: https://www.fleetio.com/careers
- Check us out on Glassdoor (i.e., people love working here): https://www.glassdoor.com/Reviews/Fleetio-Reviews-E1745407.htm
What you'll be doing
- Oversee the configuration, customization, and maintenance of the Service Cloud instance, ensuring it aligns with our evolving customer service strategies.
- Collaborate with cross-functional teams to design and implement scalable solutions that enhance our customer support capabilities, streamline processes, and improve overall customer satisfaction.
- Possess a foundational understanding of Sales Cloud to support basic Sales processes and collaborate with the Sales Operations team on cross-functional initiatives.
- Partner closely with Customer Support, Customer Success, and Account Management teams to understand their unique needs, challenges, and objectives.
- Translate business requirements into effective system solutions, implementing process improvements that optimize customer interactions and relationship management.
- Manage user profiles, roles, and permission sets to ensure proper access control and data security.
- Implement and maintain custom objects, workflows, validation rules, and automation to streamline workflows and enforce best practices.
- Administer and enhance case management processes, including routing, escalation, and resolution.
- Collaborate with other departments to integrate SFDC with other business-critical systems, ensuring data accuracy and consistency across platforms.
- Stay abreast of industry trends and technological advancements, with an eye towards expanding our technology stack to meet evolving customer needs.
- Be prepared to learn and support additional Customer Success software, such as Gainsight, as our company's software landscape evolves.
- Communicate changes, enhancements, and modifications to stakeholders, providing clear documentation and training to ensure successful adoption.
- Analyze business processes and workflows to identify opportunities for system enhancements, efficiencies, and optimizations.
- Anticipate potential downstream impacts of system changes and proactively work to mitigate risks.
- Collaborate seamlessly with cross-functional teams, acting as a bridge between business requirements and technical solutions.
- Demonstrate a strong ability to execute tasks independently and contribute effectively in a team environment.
What's in it for you
- Immediately provide value on day one by streamlining and managing the go-to-market technical processes and tooling for a rapidly growing support organization
- Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
- Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
Requirements
- 2+ years in Support Operations, Revenue Operations, or Salesforce administration role at a SaaS company.
- Proven experience as an SFDC Administrator, with a focus on Service Cloud.
- Basic understanding of Sales Cloud and its key functionalities.
- Experience with Customer Success software (e.g., Gainsight) is a plus.
- Strong analytical and problem-solving skills, with the ability to map business processes to technical solutions.
- Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
- Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to drive projects to completion and deliver results on time.
- Adaptability to evolving technology and business needs.
Benefits
- 100% health/dental coverage (50% coverage for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- 10 company holidays + 2 floating holidays
- Parental and bonding leave
- Dependent care and medical FSA
- Short and long term disability
- Community service funds
- Professional development funds
- Health and wellness initiatives
- Mac laptop + new hire equipment stipend
- Monthly catered lunches
- Fully stocked kitchen with tons of drinks & snacks
- Remote working friendly since 2012 #LI-REMOTE
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500 or emailing recruiting@fleetio.com.
