About CertifyOS:
We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reduce administrative and regulatory burden on healthcare organizations.CertifyOS is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater.
Our platform will support the future of healthcare innovation by becoming the source of truth of provider data, and making that data easily accessible and actionable for the entire healthcare ecosystem.We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. With direct integrations into 100’s of primary sources, we are uniquely positioned to enhance visibility into the entire provider network management process. Our team has more than 25+ years of combined experience building provider data systems at Oscar Health and are backed by top-tier VC firms who share our vision of creating a one-of-a-kind healthcare cloud that removes the friction surrounding provider data.At CertifyOS, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard.
Founded on the principles of trust, transparency and accountability, we aim to challenge the status quo at every step and are looking for purpose-driven team members to share our journey in redefining the Healthcare data infrastructure.About the role:We are looking for our next core team member to join our Customer Success team! You will play an integral part in developing and executing plans and ensuring customer ROI by advising customers throughout their experience with CertifyOS. As an employee joining the ground floor of this early-stage start-up, you’ll play a key role in helping to design and execute the infrastructure of this growing team. This is a fully remote role and will report to the VP of Operations and Customer Success.What you’ll do:
- Manage the implementation and onboarding process for strategic customer accounts. This includes working cross-functionally with the Tech organization and other key stakeholders.
- Communicate with and present to a wide array of audiences, from C-Suite to the day-to-day operational user, and everyone in between
- Manage full implementation process and lifecycle of enterprise customers as we grow and develop our products to a SaaS platform offering
- Speak to clients with a high-level understanding of APIs, cloud-based software applications, product implementation, and integrations
- Write user stories and create wireframes for the product team, as needed
- Develop a deep understanding of the licensing, credentialing, and payor enrollment universe
- Gather and scope the functional requirements to successfully onboard and drive customer lifetime value with large customers
- Collaborate between all departments of the company
- Manage between 3 to 7 client implementations simultaneously, depending on the complexity and scope.
- Maintain a seamless customer experience and overall satisfaction from the process and the results
- Measure and report on the health of the business.
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
- relationship-building
What you’ll need:
- 3+ years of experience in an implementation, strategic or management consulting role. Enterprise SaaS experience preferred
- Strong understanding of licensing, credentialing, and payor enrollment universe
- Proven project management experience and strong ability to gain stakeholder buy-in, including at executive level
- Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Airtable, Jira)
- Excellent organizational skills and strong detail oriented mindset
- Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences
- Ability to work independently and manage multiple tasks simultaneously.
- Ability to interact and collaborate with senior executives, and product and engineering teams both internally and externally.
Benefits of working at CertifyOS:
- Unlimited PTO policy with a mandatory minimum of two weeks off
- No meeting Thursdays so you can stay heads down to get work done
- 100% of health, dental, and vision insurance premiums covered for employees
- Remote work first, preference for eastern and central time zones
