Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives. Rhino has launched the industry's first end-to-end deposit platform servicing all stakeholders in the rental ecosystem. Rhino is aggressively responding to the most pressing needs of renters and landlords alike and aims to service more than $45 billion in cash deposits and security deposit insurance for 43 million rental homes nationwide across the entire rental industry.
Our first product eliminates the need for a cash security deposit and puts money back in renters’ pockets with a technology-driven insurance product. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. In addition to our security deposit insurance, we also offer renters insurance. Our newest offering, Rhino+, is a cash deposit collection and compliance solution for landlords and property managers.We’ve already saved over 1 billion for renters and are trusted in over 2 million homes nationwide, and most importantly, we’re just getting started…As a Partner Success Manager at Rhino, you’ll join a team that is transforming the future of renting.
You will play a critical role in managing partner’s relationships and continually discovering and providing value for our partner’s success.With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.
In this role you will:
- Grow Rhino’s book of business by pitching prospective partners on Rhino’s services, and moving these leads through the sales funnel to close, this is a quota carrying role
- Proactively manage partner relationships from sale through the partner lifecycle
- Host virtual platform training sessions, live product demos, and answer platform functionality support questions with partners
- Drive adoption, setting shared business goals and delivering on success metrics for our partners
- Help create and improve materials and training documentation to demonstrate new product features and educational opportunities.
- Identify and troubleshoot issues that occur, fully own the partner experience
- Assist in gathering client feedback, defining processes, and identifying best practices
- Communicate client insights across all relevant departments to optimize partner experience and add value across their portfolio
- Consistently achieve quantifiable outcomes including partner product adoption, portfolio penetration and growth
We’re ideally seeking:
- 2+ years of experience managing client relationships, ideally at a start-up or real estate company
- 2+ years experience in a quota carrying sales role
- Superb writing and communication skills
- Excellent attention to detail in both internal and external interactions
- Great interpersonal skills and a team player
- A burning desire to win and reach overall company goals
- Flexibility - we are disrupting an industry so changes to traditional processes should be expected
Compensation & Benefits
Base Salary Range: $75,000 - $90,000
Rhino has partnered with a number of compensation benchmarking tools to determine competitive and fair market pay bands for our size and stage. Our goal is to ensure each employee is paid equitably and competitively while also maintaining a consistent and standardized methodology.Individual pay decisions are based on a number of factors including qualifications for the role, experience level and balancing internal equity relative to other Rhinos.Base salary is just one part of our Total Rewards Package here at Rhino.
In connection with this position, we also offer:
- Competitive cash compensation package including base salary, performance bonus, and other financial perks
- Medical, Dental, and Vision coverage (90% employer contribution) - eligible from your start date
- Unlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness
- Generous Paid Parental Leave
- Stock option plan to give our employees a direct stake in Rhino’s success
- Bi-annual performance reviews and ongoing professional coaching and development opportunities with external partners
- Remote-first work culture with opportunities to collaborate as a team in person
- Opportunities to participate in ongoing diversity, inclusion and equity programming or join an ERG
- 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
- Monthly lifestyle stipend to fit your needs (meals, wellness, co-working), professional development stipend
Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics.
This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
