We are looking for an experienced Clerk Page/Telephone Operator with at least 1 + years of experience. Customer service experience is a must, preferable in a hospital environment. This position is an evening shift, weekends and holidays included. This is an onsite position in NYC and requires time flexibility. Work week includes working every weekend and holidays. Shift is either from 1PM-9PM or 2PM-10PM.
Responsibilities
- Operate Spok PC workstation to receive, direct and place internal and external calls to office
- Initiate page calls through paging local and long-range page systems to contact medical staff
- Respond to all emergency calls such as: Medical Emergency, Fire Emergency, Bomb Threats, Active Shooter, and other disasters
- Follow departmental procedures
- Document all emergencies for reporting to the Emergency Preparedness Committee
- Enter schedules through the computerized Spok system for use by evening, night, and weekend staff
- Transfer information to the Web site to be used by all hospital medical employees
- Learn the medical terminology for the various on call schedules after hours, handle patient calls after hours, connect to on call covering doctors by service
- Enter updated on call information from Doctors Answering Service into the computerized Spok System for use by evening, night and weekend staff.
- Respond to TTY unit (hearing impaired) and language translators when necessary
- Must work evening shift including all weekends and holidays
Skills & Experience
- High school diploma and a college degree
- Excellent customer service skills
- Excellent written and verbal communications skills
- Excellent phone and computer skills
- Detail oriented
- Knowledge of Spok Systems is a plus
- Working experience in a hospital setting is a plus
Company Overview
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
