🚀 About Pulley
Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be. We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders.
Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.The Implementation team is focused on onboarding new customers to our core cap table management product, ensuring they have a delightful experience. The Implementation team is the customer’s first impression of Pulley and is responsible for providing the customer with an excellent experience as they transform their legacy cap table management system into something more employee-focused and streamlined.
We are collaborative and supportive, working cross-functionally to provide the optimal customer experience.
🌟 Who We're Looking For
We are seeking an Implementation Specialist to join our team. As an Implementation Specialist at Pulley, you will play a crucial role in assisting our clients with the successful onboarding and adoption of our core cap table management product. We are looking for an individual who is enthusiastic, entrepreneurial and excels in providing exceptional customer service.
🛠 Responsibilities
Work one-on-one with clients, ranging from early-stage founders to seasoned CFOs, to implement Pulley products.
Work closely with Pulley’s Implementation Lead to continuously improve the implementation process.
Lead and manage the end-to-end implementation process, including project planning, resource allocation, timelines, and deliverables.
Conduct thorough product training sessions to ensure clients have a comprehensive understanding of our equity management product.
Partner with cross-functional teams, such as Sales, Product Development, Engineering, and Support, to ensure a seamless transition from sales to implementation and ongoing support.
Troubleshoot and resolve customer issues and inquiries during the implementation process, providing timely and effective solutions.
Maintain accurate documentation of the implementation process, including client requirements, configurations, and any customizations made.
Continuously gather client feedback and communicate insights to internal teams, advocating for enhancements and improvements to our products based on customer needs.
🙌 Qualifications & Fit
4-year Bachelor’s Degree
Solid understanding of project management principles and methodologies, with the ability to effectively prioritize tasks, manage timelines, and meet deliverables.
Commitment to providing an 11-star customer experience.
Strong technical aptitude and ability to quickly learn and navigate new software.
Excellent written communication and interpersonal skills, with the ability to effectively collaborate with clients and internal stakeholders.
Ability and willingness to quickly acquire new skills and become an equity domain expert.
Strong sense of urgency in communication and driving projects to completion.
[Optional] 1+ years of hands-on experience in Implementation and/or Customer Experience at a high-growth SaaS company.
✨ Our Culture
TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. Discover the engaging culture of Pulley. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:
First Principles Thinking. We believe in breaking down problems into their most basic parts. We don’t reject ideas because they haven’t worked before. We understand “why did certain things work?” and apply it to our situation.
Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don’t fixate on the finish line.
Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.
Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn’t know it was impossible.
We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!The salary for this position is determined by considering various job-related factors, ensuring fair compensation based on location, relevant experience, education, and specific skills and expertise.
