Field Implementation Consultant
As a Field Implementation Consultant, you will be responsible for providing on-site service and technical assistance for our Point of Sale products for our Hospitality industry including restaurants, hotels and bars. You will play a key role in ensuring a smooth go-live process, set our strategic customers up for success, representing Lightspeed in the UK, leveraging the social nature of the industry to help promote our product and grow our customer base by delivering exceptional service to each and every customer you interact with.
You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best in class experience and success for our customers. Our customers’ success is our success.
What you’ll be responsible for:
- Travel to customers’ locations to facilitate their implementation of the hardware and provide technical support.
- Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
- Guide customers onsite through their setup, implementations and integrations.
- Install/troubleshoot networking devices including routers and wireless access points.
- Document and track customer installation, network details, schematics and other on-site services.
- Report the progress of the installations to your Team Lead and Installation Coordinator
- Ensure all hardware is present before going onsite to the customer.
- Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
- Communicate with our development team regarding current and ongoing customer and product issues.
- Represent Lightspeed as company ambassador for all new and existing customers.
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.
What you’ll be bringing to the team:
- Previous experience in the hospitality industry (restaurants, hotels, etc,) and interacting with customers to deliver value and surpass their needs.
- Proven ability to effectively troubleshoot and resolve customers technical issues.
- Ability to handle multiple implementation projects at various phases in their customer journey.
- The ability to work collaboratively alongside the Field Sales team both pre and post sales to ensure the smooth onboarding of new customers.
- Highly organized, self-motivated and self-educated.
Even better if you have, but not necessary:
- Passion for technology
- Technical or Hardware installation/support
- Networking fundamental knowledge
- Technical background and experience in POS, SaaS, networking and/or software.
We know that people are more than what’s on their CV. We can offer full technical training for the right candidate, if you want to learn we are here to help you grow 😉
What’s in it for you?
Come live the Lightspeed experience…
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our Applicant Privacy Statement.
