Description
Rivery’s SaaS platform provides a fully-managed solution for data ingestion, data transformation, data orchestration, reverse ETL and more, with built-in support for your data operations development and deployment lifecycles.Rivery’s data solutions are used by some of the world’s biggest brands, enterprises, and startups in over 20 countries. Our platform helps data professionals, CIOs, BI analysts, and marketing experts solve complex data challenges. As our company grows, we are looking for the brightest minds across multiple disciplines to join our teams in US, UK, and Israel.We are looking for a dynamic Senior Technical Support Engineer to join our team.
In this role, you'll be a key player in ensuring our clients have a seamless experience with our platform by providing top-notch technical assistance and troubleshooting.Join Rivery and be part of an innovative team shaping the future of data integration and automation. Your skills and passion will contribute to our success as we empower businesses worldwide with actionable insights.
In this role you will
Be responsible for:
- Technical Issue Resolution: Take a lead role in solving complex technical problems reported by clients, demonstrating a deep understanding of Rivery's platform and providing innovative solutions.
- Python Scripting: Troubleshoot customer scripts on the Rivery platform and develop Python scripts to enhance the efficiency of technical support processes, contributing to automation initiatives within the team.
- Automation Tools Development: Build automation tools tailored for the support team, streamlining workflows and improving overall efficiency in issue resolution.
- Escalation Point: Act as an escalation point within the team, providing technical guidance and expertise to address challenging issues. Collaborate with cross-functional teams to ensure timely resolution.
- Knowledge Base Enhancement: Contribute to the enhancement of the knowledge base by creating technical resources, documentation, and best practices to empower both clients and team members.
- Collaboration with Product Teams: Work closely with product development teams to provide valuable insights from a technical support perspective, influencing product improvements.
- Training and Mentoring: Provide technical training and mentorship to support team members, fostering continuous learning and skill development.
Required skills
- Minimum 3 years of technical support experience, preferably in the SaaS industry.
- Proven troubleshooting skills with a customer-centric approach.
- Excellent communication skills, both verbal and written, for conveying technical information to non-technical users.
- Strong organizational skills to manage multiple support cases efficiently.
Technical Skills:
- Knowledge of SQL and database technologies.
- Understanding of data warehousing concepts.
- Familiarity with Python or other scripting languages.
- Strong technical background in data integration, ETL processes, cloud-based platforms, and APIs.
Additional Qualifications:
- Team player comfortable in a fast-paced, collaborative environment.
- Eagerness to stay updated on industry trends and technologies.
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Rivery Offers
The target compensation range for this role: $80,000 - $110,000. Actual compensation will be dependent upon the individuals skills, experience, qualifications, geographical location, and our business needs and objectives. Our overall compensation packages include base salary, equity and the benefits and perks listed below:
- Contributing for 401(k)
- Health insurance - medical, dental, vision, short and long-term disability benefits.
- Stock options
- Unlimited paid time off
- This position provides the option of a hybrid work model, with two days spent at our New York, NY offices on 7th Avenue, and the remaining time working remotely from any location.
We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities, and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
