Want to join our German Customer Support Team, supporting the world's largest company in the customer service field?
We have a variety of projects and we're sure to find an interesting one just for you. Do you need flexibility and want to only work from home (or would rather enjoy being in the office close to your colleagues)? Do you prefer day or night shifts? We can offer different options based on your wishes. We can help you if you have a good command of German, no matter if you have experience in this field or if you are looking for your first job.
Responsibilities:
- Handle customer support inquiries via phone, email, or chat
- Provide support in various areas - technical, logistical problems, payments, etc
- Build customer trust through empathetic personalised conversations
- Strive for first-call resolution and take true ownership of customer needs and issues
- Offer support and solutions to customers in accordance with the company’s customer service policies
Requirements:
- Excellent German language skills (verbal and written)
- Ability to solve problems
- Perfect communication skills
- Attention to detail
- Ability to adapt quickly and learn new things
Benefits:
- Remote or office working environment
- Interesting projects and personal development
- Indefinite contract
- Paid training
- Performance bonus of up to 15%
- Health insurance (covers immediate family members)
- Paid vacation and sick leave
- Mobile/Internet connection allowance
- Technology/equipment provided
- Fitness pass (Fitpass)
- Referral bonus for new employees
- Overtime is paid at 25% above the standard rate
- Access to 2 monthly overtime lotteries
- Paid maternity leave
Um mehr darüber zu erfahren, was ein deutschsprachiger Kundendienstmitarbeiter tut, klicken Sie hier und bewerben Sie sich jetzt: Deutschsprachiger Kundendienstmitarbeiter!
