Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities.
Our values
Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Lead with Grace, Win Together, and Own It in our every interaction with our customers and dedicated team members.As our business looks forward and drives innovation throughout our market leading technical solutions, we look to engage a committed, full time, Senior Software Developer to work across Application Support within our talented team in our National Head Office, South Melbourne.
This is a permanent, full time and hybrid role, working from home and the office.
The role:
Join us on the forefront of innovation! As a Senior Software Developer (Application Support) at Verra Mobility, you'll support and maintain the software layer of our existing technology products including our windows applications for our flagship road safety camera software. We're seeking an innovation enthusiast with strong analytical and troubleshooting skills and a passion for C++ programming, collaborating with cross-functional teams. Contribute to our team's success by ensuring a positive experience for end-users.
Shape the future of road safety by supporting solutions that save lives.
As an Application Support Engineer at Verra Mobility you will work on:
- Incident management: Respond to and troubleshoot support tickets, incidents, and service requests related to applications across our tech stack (C++, C# .Net, Visual Studio).
- Monitoring and Alerting: ensure the health and performance of applications and infrastructure responding to issues minimizing downtime.
- Technical Support: Provide end-users with technical support, answering queries, guiding through troubleshooting, and maintaining documentation for common issues and solutions.
- Database Management: Monitor and maintain the health of the Postgres database, collaborating with developers to optimise queries for improved overall database performance.
- Knowledge Sharing: Contribute to a knowledge base for effective information sharing within the team.
- Root Cause Analysis: Conduct root cause analysis for major incidents, suggesting and implementing improvements to prevent their recurrence through continuous improvement efforts.
Who are you?
As an Application Support Engineer with 5+ years of experience, a degree in Computer Science, and proficiency in C++, C# .Net, Visual Studio, SVN. technologies, you bring strong analytical and problem-solving skills. Your commitment to customer advocacy, goal-oriented approach, and ability to work independently or collaboratively make you an ideal fit. With expertise in Jira and Confluence, you navigate and resolve software issues efficiently. Your well-developed communication skills contribute to effective problem resolution, and while knowledge of radar signal processing is advantageous, it's not a requirement.
Join a supportive team that values your experience and offers opportunities for career development and training.
To apply, click below, submitting your resume and a cover letter detailing your suitability for the role. We look forward to your application!
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy NoticeVerra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
