About Cardlytics
Remember that time you got cash back on a cup of coffee through your banking app? That was us!
Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We are a product-driven company that cares about three things: our people, our customers, and our partners. Together, we make commerce more rewarding for everyone by helping businesses attract, understand, and incentivize consumers through their banks’ digital channels.
About the Position
Reports to: Client Success Lead, Restaurant
Location: Atlanta, GA or New York, NY (can be remote but Eastern Time Zone preferred) Why is this role open? The Sr. Client Success Manager is an integral part of the Restaurant sales team. Our team is in build and re-build mode and this role has the opportunity to make a huge impact on the team’s success. They must be capable of developing strong relationships with their clients, deeply understanding their clients marketing objectives, creating and executing on strategic business plans to achieve those objectives, and ultimately maximizing the business opportunity for their clients and Cardlytics. The Sr.
CSM is responsible for owning and growing a book of existing business composed of several large, Restaurant industry clients. They are also responsible for supporting a book of business owned by a Partner Lead (PL), who is tasked with securing new business and growing key accounts.Within the Sr. CSM’s own book of business, their key focus areas will be maintaining and creating new client/agency relationships, identifying and closing upsell opportunities, and managing annual renewals. They will also need to partner with internal stakeholders such as Analytics and Product to deliver effectively and efficiently on business plans and performance solutions. From a tactical standpoint, they will work in partnership with internal teams to ensure successful and accurate campaign implementation and contractual obligations are met.
Minimum Qualifications
- 7+ years of digital advertising experience, managing a book of business, driving strategic learning agendas, and building high value internal and external relationships.
- Experience in compelling data-backed storytelling and recommendations and experience managing forecasts and achieving goals.
- Proven track record of billings growth with existing partnerships.
- Travel: Quarterly team onsite meetings in ATL, 1-2 weeks in office (NY or ATL) during onboarding. Up to 25% monthly travel related to client meetings throughout the year.
Preferred Qualifications
- Nice to have but not required:
- Experience working with or at a media agency
- Experience within the Restaurant industry
- Programmatic knowledge
At Cardlytics, our people, partners and product are the driving force behind everything we do. Our shared values embody our commitment to those three things. Across all roles, we are looking for teammates with these values:
- Customer and Partner-first
- Act with Urgency and Focus
- Integrity with our partners and data
- Accountability even when challenged
- Empowerment over hierarchy
- Growth over comfort
Benefits and Perks
- Flexible paid time off plus company holidays
- Medical, dental, and vision insurance begins on your first day
- 401(k) retirement plan with company match, plan also includes a student loan debt repayment option
- Employee Stock Purchase Plan
- Educational assistance for continuing education
- Lifestyle Spending Account for physical, emotional, and financial wellness (like gym memberships, home down payments, art classes, park passes, and more!)
- Complementary Calm app subscriptions to support employee mental health and wellbeing
As an equal opportunity employer, Cardlytics is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you can do the job and you’re excited about growing with us as we scale our best-in-class advertising platform, we’d love to hear from you. If you need accommodation in the recruiting process due to a disability, please email recruiting@cardlytics.com or inform your recruiter.
