About the Opportunity:
As a General Manager, you will bring your extensive experience in managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in the healthcare industry. This is an exciting opportunity to make a significant impact on patient satisfaction and operational excellence within the healthcare sector.
Responsibilities:
In this role, you will:* Develop and nurture long-lasting professional relationships with key client stakeholders.* Engage in patient rounding alongside nursing staff.* Identify and execute process improvement initiatives.* Ensure that all employees exhibit an active customer hospitality orientation, catering to both clients and customers.* Fully integrate within the client's organization, becoming a trusted advisor with a customer service focus.* Prioritize and maintain patient happiness as a core objective.* Analyze patient satisfaction data and financial results, implementing additional measurements and action plans to optimize unit performance.* Complete essential departmental reporting, including financial reports and analysis.* Foster a positive work environment while motivating and developing your team.* Lead and direct patient transport, PEMS, and SRC operations, engage in employee rounding, and interact with patients, their families, and nursing staff to ensure proper transport procedures and staff training.* Continuously refine systems to ensure sustained efforts in achieving standards and maintain visibility within the facility.
Qualifications & Experience:
* Bachelor’s Degree or equivalent experience.* 5 years of Management Experience.* 5 years of Functional experience.* Experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) and/or EVS experience in healthcare.* Recent experience handling patient transport, PEMS, and SRC programs in a hospital.* Strong client/employee relationship-building skills.* Ability to manage direct reports in multiple locations on the campus.* Proficiency in quickly grasping situations in a rapidly changing environment and logically progressing through solutions.* Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.* Strong management skills for directing daily operations.* Experience ensuring program compliance, controlling costs with project management ability, including a customer focus, effective communication, and a sense of urgency.
Nice-to-Have:
* Strong management skills for directing daily operations.* Strong client/employee relationship-building skills.
Compensation:
