Goal for User Success Coordinator
The goal for EngineEars User Success Department is to make our community feel like we’re nothing without them. Which is true! Customer service is the heartbeat of EngineEars. Our users are what our platform is built by and for. EngineEars users should feel like they’re in a Partnership with EngineEars; with us being there in any situation at any time and on their side! EngineEars is a community rich company, therefore maintaining long term relationships with our users is the top priority when it comes to EngineEars.
Our customer service team will be involved in all aspects of the music creation process on the platform, including (not limited to):
Sourcing and profiling new users
Onboarding new users at scale
Project management and troubleshooting for independent artists / engineers
Conflict resolution
Subscription conversion
Failed payment monitoring & conversion
Our Mission is to empower users to successfully navigate, explore, and build a successful career in music.
Tasks for Customer Service
Writing automated emails and supporting in copy for user facing content/information
User email management
Coordinate and support User Success manager on all initiatives
Monitor EngineEars community site for customer problems and/or questions.
User outreach calls
Managing value added giveaways for members
Need-to-know Software and/or Platforms;
EngineEarsExcel Calendly DiscordHubspot Slack Notion ZoomGmailGoogle MeetsGoogle Docs. Google Cal. Google Sheets
What you’ll bring day 1
2+ years of experience working in customer support or community (ideally in a start up environment)
Proficient in writing
Effective interpersonal, communication and collaboration skills
Extremely effective problem solving skills
Technical curiosity and a drive to learn new things
Passion for music
Compensation
Base Salary Range: $45,000 - $70,000Benefits & Extras - Medical Insurance, Generous time off, holidays, and paid company trips!
Compensation:$45.000 - $70.000
