Operations and Customer Experience Associate
At Wyndly, we believe that better connections lead to better care, and we’re committed to making both happen at every step of the patient journey. Our allergy practice allows our patients to work with expert providers to develop personalized treatment plans for long-term allergy relief using clinically proven therapies. From a patient’s initial consultation to their final treatment delivery, we want the Wyndly experience to be a breath of fresh air for allergy sufferers – truly effective allergy relief, simply and efficiently delivered.For the operation team, we look for people who take initiative, who bring a systems building mindset, who naturally love helping others, and above all, who have a passion for changing healthcare for millions of patients.
The Role
We are seeking a detail-oriented, efficiency-driven operations associate, who will be crucial in optimizing Wyndly's operational processes and customer service delivery. You'll be a key player in implementing and refining operations strategies at a swiftly growing company, offering vital support in logistics management, workflow optimization, and process improvement, while also expanding our operational capabilities to meet the evolving needs of our business.
What You’d Definitely Be Doing
Answer customer tickets promptly in the tone of of our brand
Ability to update client status to completion in our CRM system
Drive positive customer outcomes through saved revenue and churn mitigation
Ability to manage the expectations and questions of our customer
Prioritize, multi-task, and handle a continuously evolving environment
Research and resolve each client interaction to their utmost satisfaction
Maintain accurate and organized records
Input and update relevant data into databases and systems
Oversee third-party vendors for order fulfillment
Demonstrate flexibility and adaptability to changing priorities, multitasking effectively, and reprioritizing assignments as new projects emerge.
Draft routine correspondence and attend to administrative details as needed, ensuring smooth day-to-day operations.
Collaborate closely with management to document and optimize Standard Operating Procedures (SOPs), contributing to the overall efficiency of operational processes
Apply and enforce department policies and procedures, responding to inquiries in alignment with established protocols.
Organize and manage digital assets, including files, documents, and images.
Working in Notion, Google Suite, Descript, and Canva
Requirements
Strong written and verbal communication skills
Excellent organizational and time management skills
Ability to multitask and prioritize tasks effectively
Must be skilled with Notion and Google Suite
3 years of experience
Equipment Requirements:
Dedicated and quiet workroom with good lighting for conducting business calls.
Reliable and stable internet connection for seamless communication.
A computer or laptop with up-to-date software and hardware capabilities.
Headset or headphones with a microphone for clear audio during calls.
Webcam for video conferences and virtual meetings.
Who We Are
Wyndly (YC W21) fixes allergies by training patients' bodies to ignore their allergy triggers. Frustrated allergy suffers come to us when they no longer want to deal with pills and sprays. We diagnose the patient’s unique allergy profile and create a personalized treatment plan to give the patient lifelong allergy relief. Specifically, Wyndly is increasing access to sublingual immunotherapy (SLIT) for allergy care. For our patients, we're combining the convenience of telehealth and direct-to-consumer care with an exceptional patient experience that never loses the context of care.
Wyndly represents an opportunity to change allergy care forever. With 60 million Americans suffering from allergies today, and with this number doubling over the coming years, there's simply an incredible need for the convenient care Wyndly provides.
Getting Started
Apply to the Operations and Customer Experience Associate on Dover: https://app.dover.io/Wyndly/careers/28939647-7d81-463b-b748-ed75a9b30667
After application the process is:
Online skills evaluation
Remote Work skills evaluation
Role-specific skills evaluation
Interview with founder
Interview with hiring manager
OfferDetails
This is an hourly, contract position.Pay range is $800 - $1,500 for a 200-hour month.Hours are 9am - 6pm US Eastern, with a 1 hour lunch.
Compensation:
