What is Finary?
At Finary, we are on a mission to create the money management experience we’ve always dreamt of. We are building a one-stop-shop that empowers a new generation of investors to achieve their goals. Finary allows its users to track their assets, manage their budget, invest their money and learn more about finance. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!Mounir & Julien launched Finary in 2021. Since then, we have made great strides by reaching 450.000 users.
We genuinely care about user experience, performance and ease of use. We ship cutting-edge product with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.
Why now?
A new generation of investors is emerging: ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt off. Finary exists to revolutionize the personal money management experience.To fuel this mission, we raised 15M€ and are backed by leading investors like Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom) or Eric Demuth (CEO Bitpanda).
We also smashed the European crowdfunding speed record by raising 2.2M€ from our community in less than 20 minutes.There’s never been a more exciting time to join Finary!
What we offer
At Finary, the team is composed exclusively of A-players who want to be challenged and achieve more. We're relentlessly pushing forward to deliver the best products possible. Our culture intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Read more about our values here.You'll join a thrilling and motivating environment where you'll learn a lot and have a lot of freedom and responsibilities to express your talent.Finary is a hybrid remote company.
Our talented team is currently based in France and across Europe. Our office is located in the heart of Paris, and we organize on-sites every 6 weeks. At Finary, you’ll enjoy:
Working with brilliant people in a motivating and fast-paced environment
Having the opportunity to have a real impact in a sector that touches everyone's life: personal finance.
Being empowered and trusted to bring and become the best version of yourself.
Gathering at the office or in nice places every 6 weeks
A compeititive compensation package
What we care nothing about:
Fancy degrees
Free laundry, lattes, or other fancy perks
Meal vouchers
Customer Care at Finary
At Finary, we live and breathe customer experience. Our mantra: shipping world-class product. We build delightful experiences that significantly improve the financial well-being of our users while moving at high speed.We believe that great products require a great customer experience. Investing is complex, and our Customer Care team plays a pivotal role in the Finary journey. We want to provide legendary service to our users. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy.
What you'll do
Your manager will be Pierre-Luc.You will:
Be the first point of contact for our customers and ensure excellent customer experience during our rapid growth. This will take place via email, chat, calls, and on our forum.
Enhance our help center and our internal knowledge base.
Work with Product on an ongoing basis to improve Finary.
Improve processes to support our growth while keeping a high-quality service.
You’d be a great fit if you
are native in French with impeccable grammar & fluent in English.
have 3+ years in acustomer support or customer care role in a fast-paced environment.
are a team player, are humble, open to challenges, and like to help others grow.
like to take initiative and find creative solutions to challenges.
have an empathetic and serene state of mind. You are attentive to understanding our customer's issues or concerns.
have good financial knowledge and are an investor yourself.
are based in Paris or elsewhere in France (remote).
Bonus points if you
are comfortable with Intercom and Linear
have experience in Fintech/SaaS companies
have a basic understanding of API integrations
are fluent in additional languages, which may help as we expand in new countries
How to apply?
Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.
Our hiring process
Initial chat to see if there’s a mutual fit
Case Study to showcase your skills
Team fit with various team members who’ll collaborate with you
Founder fit with one of our cofounders
Reference checks
Offer