About Toku
Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because it increases adoption.Organizations that enable this transition from the pre-regulation to post-regulation environment - the companies compliantly navigate a changing regulatory landscape, or better yet, facilitate it, will be some of the most relevant organizations of the future. Toku will be one of those companies.Toku’s products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally.
Toku’s growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Protocol Labs, Teller, Safe, Storyverse, and others.Paying people with tokens is such an obvious and early real-world use case of any token, regardless of what else the token can do. All tokens can be used to compensate workers - and in fact, are! Toku ensures that all token compensation is managed legally, and proper taxes are paid. This is a critical part of the transition to a post-regulation crypto industry.Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.To learn more, check our website.Toku is searching for a Solutions Engineer focused on working closely with customers to ensure a great user experience, helping to maximizing platform engagement and utilization.
As a Solutions Engineer, you will build and deepen relationships with client stakeholders to ensure successful platform onboarding and continued product capability. You will ensure prompt and effective resolution to address questions, problems, and feature requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working across teams to ensure our product continues to meet our customers needs.As Toku’s Solutions Engineer, you know how to leverage your technical background to work with multiple sides of the business to deliver results for customers. You’ll spend most of your time understanding customer needs, providing solutions, and shaping feedback for product decisions.
Responsibilities
- Provide hands on technical support to deliver high-touch customer experience
- Understand and communicate customer needs, addressing unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers by building and maintain relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive solutions and product development decisions
- Drive referrals from our customers
Requirements
- 1+ years of experience in a software development role, with early startup experience
- Technical degree
- Ability to analyze, understand, and troubleshoot complex technical issues
- Strong active listening and communication skills
- Excellent people skills to monitor and measure customer performance
- Passion for blockchain technologies and Web3
- A hustler mentality, founding a company or building side projects is a plus!
- North America Time Zone
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.Please use Rezi.ai to create a good resume before applying.Apply for this job
