About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.
With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhances testability, code quality, and reduces overhead in getting things done.
The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team’s roadmap. We’re all about learning what our engineers need rather than adding unnecessary processes or gates.
Your role
As a Software Engineer on our Engineering Productivity team, you’ll work on tooling and automation that improves the productivity of all of Dialpad’s engineers. Given that your customers are other engineers at Dialpad, you’ll be able to positively impact the lives of those who work closely with you.
This position reports to our Director of Product Platform & Services Engineering and has the opportunity to be based in our Buenos Aires office. Working hours are flexible, with meetings generally between 2pm-5pm Buenos Aires time.
What you’ll do
[i,e., Responsibilities]
- Own tooling and automations that make engineers more efficient and happy
- Partner with engineers to solve bottlenecks
- Research industry best practices in the engineering productivity space, with a focus on enablement rather than micromanagement (e.g. DORA, SPACE metrics)
Who you are
You’re the type of engineer who recognizes that investment in workflow optimization leads to exponential long term gains, and you love doing it. You’re motivated by eliminating pain points for your peers and making them happier, more productive engineers.
We don’t require a specific number of years of experience, but we are looking for experienced engineers who have worked across a wide variety of codebases and engineering teams. It’s important that you’ve seen productivity pitfalls before and know where to start solving them.
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
