Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit
www.gong.io. As a Senior Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts. Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers. This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong.
RESPONSIBILITIES
- Lead all aspects of implementations for EMEA Gong customers.
- Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
- Manage competing priorities effectively across multiple customers and SOW-based projects.
- Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
- Execute discovery workshops to map customer use cases to the Gong platform.
- Provide regular communications (verbal and written) to leadership, project teams, and customers.
- Identify and mitigate engagement risks. Handle and control project scope.
- Challenge, recommend and redirect teams as well as client expectations when needed for successful program delivery
- Ability to gather requirements and issue change orders as appropriate.
- Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
- Facilitate identification, internal communication, and remediation for product issues.
- Ideate and develop new program deliverables that help improve existing team process
- Opportunistically present with sales on positioning Professional Services packages
- Contribute and provide feedback to the Gong implementation methodology
QUALIFICATIONS
- 8-10 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
- 6+ years of professional consulting experience, preferably in Enterprise software.
- Attention to detail and ability to prioritize and plan effectively.
- Proven ability to influence change within customer organizations.
- Excellent instincts and ability to interface at a senior level with ease.
- Understanding and experience in sales strategy.
- Experience with SaaS applications that support Enterprise business processes.
- Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
- Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
- Understand business and organizational complexity at large strategic firms
- Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Bachelor's Degree.
- Willingness to travel.
PERKS & BENEFITS
- Education & learning stipend to support your personal growth and development.
- Annual Leave / Paid Parental leave to support you and your family.
- Company-wide Gong recharge days each quarter.
- Health insurance
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.<>
