Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTMfor 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.To learn more about Zenoti visit: https://www.zenoti.com.
Technical Sales Support Engineer
Team and Responsibilities
You will play a crucial role in providing technical expertise to the Sales team. Your responsibilities will include assisting in pre-sales activities, creation and maintenance of demo platforms, technical problem resolution, and collaborating with cross-functional teams with the end goal of supporting sales teams in winning deals.
What will I be doing?
- Develop a deep understanding of the product and its technical features & capabilities.
- Building custom demo sites to personalize the demo for sales prospects and updating with scheduled feature releases and new offerings/integrations.
- Maintaining various sales demo platforms including day-to-day operations and ensuring demo readiness across sites.
- Creating and maintaining technical documentation, including user guides, FAQs, and sales engineering collateral to assist the sales team.
- Having the expertise to identify and define customer's requirements. In the event customer's requirements cannot be met, working with the product management teams to evaluate if the required functionality can be built into the product.
- Assist in preparing and delivering technical presentations/demos to clients during the sales process.
- Respond to RFPs by utilizing a strong technical background to respond to security, network architecture, industry compliance standards and other technical questions from potential clients.
Requirements
- Bachelor’s or Master’s degree in computer science, engineering or a related field.
- Experience or an understanding of the beauty & wellness or fitness industry is a plus.
- 4+ years of strong technical sales/solutions architect background, preferably in a SaaS environment.
- Strong interpersonal communication skills with energetic phone and in-person handling, attentive listening, and superior writing.
- Desire to work in a competitive environment where one's growth potential is driven by one’s abilities and attitude.
- Strong organizational skills.
Benefits
- A competitive salary and equity in the company
- Comprehensive medical coverage for yourself and your immediate family
- An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counselling, stress management, inclusion of family for most benefit awareness building sessions.
- Free meal perks – daily catered nutritious meals
- Unlimited vacation
- Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
