About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.
About This Role
As a Head of Phygital you are involve in a wide range of responsibility encompassing various aspects of business, channels and partnership, your key objectives will be as:
- Individual Contributor: Manages own markets independently, demonstrating self-reliance and initiative.
- Managing Partner Markets: Oversees and coordinates activities in markets operated in partnership with other entities.
- Joint Venture (JV) Marketing: Handles marketing strategies and implementations for joint ventures.
- Integrating Phygital Experiences: Focuses on merging physical and digital aspects to enhance customer engagement and business operations.
- Collaborative Relationships: Develops and maintains productive partnerships and joint venture relationships.
- Strategic Market Management: Overseeing the development and execution of market strategies for both owned and partner markets. This involves understanding local market dynamics, customer preferences, and competitive landscapes to tailor phygital strategies effectively.
- Partnership Development and Management: Establishing and nurturing strategic partnerships with external entities. This includes identifying potential partners, negotiating agreements, and managing ongoing relationships to ensure mutual benefit and alignment with company goals.
- Joint Venture Phygital Strategy: Collaborating with joint venture partners to develop and implement effective strategies. This role requires a deep understanding of the JV’s objectives, target audience, and market environment to ensure the success of physical channel initiatives.
- Data-Driven Decision Making: Utilizing analytics and insights from both digital and physical channels to make informed decisions. This involves analyzing market trends, customer behavior, and the effectiveness of marketing strategies in both owned and partner markets.
- Innovation and Trend Monitoring: Keeping abreast of the latest trends and technological advancements in the phygital space. This includes exploring new opportunities for innovation in marketing strategies and customer engagement.
- Resource Allocation and Budget Management: Managing resources and budgets effectively, especially in the context of partnerships and joint ventures. This involves making strategic decisions on where to allocate funds and resources for maximum impact.
- Brand Consistency and Messaging: Ensuring that brand messaging and identity are consistently represented across all markets and partnership initiatives. This is crucial for maintaining a cohesive brand image and customer experience.
- Stakeholder Communication and Reporting: Communicating effectively with stakeholders, including senior management, partners, and JV teams. This includes regular reporting on market performance, partnership outcomes, and strategic initiatives.
- Integration of Phygital Experiences: Innovating and implementing strategies that blend physical and digital customer experiences. This could involve digital enhancements in physical spaces or creating virtual experiences that complement physical products, focusing on enhancing customer engagement and satisfaction.
- Cross-Functional Collaboration and Coordination: Working closely with various departments within the organization and with partner or JV entities. This role often requires coordinating efforts across different teams to ensure alignment and efficient execution of strategies.
What’s on offer:
We provide a great environment and platform for employees to build their career. In this role, you can expect:
- Unique opportunity to be a part of innovating the telecommunications industry
- Once in a lifetime chance to help shape a brand from the ground up
- Autonomy in the role and in managing your own portfolio
- Exposure to the fast-paced world of high-tech start-ups
- Attractive experience and compensation
- Working with passionate, smart and driven colleagues in a vibrant environment
To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
