logo inner

Customer Care Agent

This job is no longer open
Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.
Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.

You will


  • Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
  • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
  • Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
  • Multitask efficiently and adapt to changing priorities in a fast-paced environment.
  • Perform data entry tasks accurately and efficiently to update customer information and account details.
  • Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
  • Manage time effectively to meet service level agreements and maintain high-quality customer support.
  • Collaborate with team members and other departments to resolve complex customer issues and improve processes.
  • Drive company goals and objectives in every customer interaction.

You have


  • Excellent listening and understanding skills to comprehend customer needs and concerns.
  • Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
  • Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
  • Ability to multitask and adapt to changing priorities in a fast-paced environment.
  • Proficient data entry skills with high accuracy and attention to detail.
  • Excellent time management skills to prioritize tasks and meet deadlines.
  • Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
  • Two (2) or more years of experience in the financial services industry preferred.
  • Two (2) or more years of experience working in a contact center environment is preferred.

If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at Above Lending. Join our team and be a part of providing outstanding support to our valued customers. Apply now!Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information.

This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.*Above Lending is an equal opportunity Employer*Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams.  No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.Apply for this job

This job is no longer open

Life at Above Lending

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.
Thrive Here & What We Value- Dynamic team that values clear communication, transparency, and collaboration- Committed to making credit more affordable and accessible- Mission of offering seamless loan services for credit improvement- Values data-driven organization with optimized applications- Small group driving progress through small iterations and reflection on teamwork- Innovative Lending Solutions- Simplified lending process- Helping borrowers attain financial wellbee
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2024