Description
AutoLeap is building a world-class Implementations practice, and we are looking for driven, talented, and passionate customer service professionals to make it happen. This is a unique opportunity to join our growing team in shaping our implementation playbook, as we make a meaningful impact on the growth of automotive shops.
About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.As a business, we just announced our $30m Series B led by Bain Capital, Threshold Ventures, and Advanced Venture Partners (AVP) and aren’t slowing down.
Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
In this new Technical Trainer role, you will:
- Foster high-value client relationships by demonstrating a clear understanding of the stakeholder’s business and identifying the appropriate solutions to address their unique needs to maximize their value on AutoLeap
- Collaborate with the in-house product & content team to develop training as it relates to product features, to then create and deliver training for internal and external stakeholders
- Develop and facilitate value-add customer facing seminars
- Provide on-site support and training to customers
- Create and expand our knowledge base to support self-led training
Requirements
- Help develop a best-in-class customer training and enablement function, working alongside our implementation and customer experience teams
- 1-2 years experience in software implementations with a focus on training, or similar project management experience (bonus points for familiarity with the SaaS business model, the automotive industry and experience serving SMB customers)
- Willingness to travel up to 30% - 50% of the time (applicants required to be based out of Canada/US)
- Passion for helping others (you love seeing your customers succeed)
- Strong track record of success and progression in previous roles and be in good standing in your current role
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role
If this sounds like you, reach out by introducing yourself and sending your resume. We'd love to hear your story and what you can bring to AutoLeap.
Benefits
- 100% employer paid health, dental, and vision premiums for employees
- Full tech-stack
- Monthly Meal perks
- 401(k) with Vanguard
- Unlimited PTO
- Remote work
