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Sr. Sales Engineer - Enterprise

PendoSan Francisco, California, United States | Denver, Colorado, United States | Dallas, Texas, United States | Seattle, Washington, United StatesOnsite
This job is no longer open

Team Description


As an enterprise Sales Engineer, you will play a critical role as a technical expert on our sales team, aligning Pendo’s solutions to customers’ business challenges. Successful SEs also demonstrate Pendo's core values. You will work closely with our account executives to demonstrate the value of Pendo’s platform through discovery of customers’ underlying challenges and pain, navigating their technical and business requirements, crafting and leading tailored presentations, guiding the evaluation process to a successful technical win and setting customers up for long term success and value.You must have a proven track record of selling technical solutions to both executive and technical buyers in large enterprises.

Successful SEs at Pendo have both a strong technical and business acumen, and can manage deals involving multiple stakeholders. Curiosity, credibility and integrity are defining characteristics for success in this role. We have a “win as a team” sales mentality where everyone works together towards a common objective. We are metrics driven, we hold ourselves to a high level of accountability, we believe in rewarding top performers, and we celebrate our successes!

Role Responsibilities


  • Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics
  • Craft and deliver sales presentations & demonstrations that show how Pendo can uniquely addresses a customers’ needs and deliver value
  • Scope and execute proof of concept evaluations - gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings
  • Address prospects technical questions on Pendo’s technology, installation, security and data privacy
  • Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success
  • Collaborate cross functionally with product, engineering, customer success and others to gather customer feedback and escalate deal-blocking issues 
  • Respond to RFI/RFP/Security documentation requests

Minimum Qualifications


  • 5+ years in a customer facing role selling to large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience
  • Experience / familiarity working on teams using the MEDDICC (or similar) framework
  • Hands-on experience working with/troubleshooting web (HTML, CSS, Javascript, REST APIs) or mobile technologies either in a customer-focused role or as a developer
  • Excellent presentation and product demonstration skills adaptable to both executives and technical buyers
  • Willingness to travel
  • Bachelor’s degree in a related field

Preferred Qualifications


  • Experience in the analytics, product experience or digital adoption space, selling to product, digital transformation and similar roles
  • Experience as our target buyer in product management, digital transformation or change management

Pendo Description:


Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future.

Our culture is passionate, dynamic, and fun.

EEOC


We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility


Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation


Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.The expected salary range for this role is $165,000 - $205,000 OTE Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.#LI-CS1

This job is no longer open

Life at Pendo

Pendo is a product cloud that provides user insight, user guidance and user communication for digital product teams. We help product teams deliver software users love. With Pendo, these product teams can understand product usage, collect feedback, measure NPS, onboard users, and announce new features in appall without requiring engineering resources. Founded in 2013 in the heart of Raleigh and backed by Battery Ventures, Spark Capital and Meritech Capital, Pendo has raised $56 million and counts nearly 600 customers, including Zendesk, LexisNexis, Coupa, Gainsight, BMC, and Sprinklr. In 2017, Pendo was named a Top 50 Startup by LinkedIn. In 2018, the company was named a Best Workplace by Inc. Magazine. Pendo tracks 1.5 billion user actions a day, and improves the product experience for 80 million users every month. Pendo is also the producer of ProductCraft, a destination editorial site with insights by and for product leaders; and Pendomonium, a premier product conference. For more information, visit: www.pendo.io.
Thrive Here & What We Value1. Fast-growing, dynamic startup2. Improving society's experience with diverse technologies3. Collaboration and diversity-driven work culture4. Equal Opportunity Employer (EEOC) for applicants with disabilities5. Inclusive environment fostering personal and professional growth6. Competitive salary ranges, benefits, and reward opportunities7. Team sales mentality and strong customer relationships8. Metrics-driven approach with cross-functional teams9. Support from top institutions like Battery Ventures, Salesforce Ventures, Spark Capital, Meritech10. Hybrid work policy with wellness stipends and paid parental leave
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