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IT Corporate Support engineer

Wallarm logoArmeniaRemote, Onsite

Short facts about us:


  • We are a global remote-first team of 100+ people on 4 continents and in 10+ countries.
  • We have been protecting our clients since 2014.
  • The company has raised over $10M in investments.
  • More than 200 customers around the world, including Fortune 500, Nasdaq, and high-growth startups choose Wallarm to protect their API and web applications.
  • The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out.

Our product:


Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:

  • Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
  • Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
  • Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
  • Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.

  • Key responsibilities:


    • Administration of all company SaaS (Google Workspace, Slack, Asana, Atlassian Stack, Notion, etc);
    • Corporate IT Support - 1st line:
    • Providing accesses;
    • Troubleshooting simple software/network problems;
    • Communicating with SaaS technical support;
    • Onboarding / Offboarding processes full cycle, including data migration in services to existing users;
    • Purchasing new software, licenses;
    • Participating in the implementation of new services;
    • Design of the security schemas and group structures in all services;
    • Participating in the design and implementation of Asset Management / MDM;
    • Working with IT Knowledge Base and designing guides for admins/users.

    In this role you’ll need:


    • High level of personal responsibility is mandatory;
    • Good knowledge of Google Workspace Admin Console;
    • Understanding and knowledge of SSO / SAML / SCIM / idP;
    • Basic knowledge of ITSM / ITIL / Agile principles;
    • Ability to troubleshoot simple network problems;
    • Experience with macOS or Windows ( + Server) or Linux ( + Server, deb-based, rpm-based);
    • Understanding of corporate security and guiding users with best practices;
    • Understanding what corporate culture is and how to communicate with employees properly;
    • Ability to work with tasks with insufficient context and get this context from C-level staff and other managers or engineers;
    • Ability to work autonomously and be productive in high dynamics environment and make decisions fast and effectively;
    • Good verbal and written English skills (B1+).

    Nice to have: 


    • Jira administration experience;
    • Asana administration (complex workflows);
    • Strong background as System Administrator / IT Support Specialist;
    • Understanding of IAC principles;
    • Basic knowledge of any scripting language, ability to write simple scripts and automate routine work;
    • Experience with audits (SOC2 Type 2, PCI-DSS);
    • Knowledge and experience with Asset Management / MDM Systems (Lansweeper, Spiceworks, Freshservice, ServiceNow, Jamf, Kandji, etc).

    What we offer:


    • Ability to work on a product that makes the Internet safer;
    • Completely remote work and flexible working hours;
    • Competitive salary and bonuses;
    • Paid days off;
    • Medical insurance;
    • Working equipment;
    • Professional development and career growth.

    Life at Wallarm logo

    Thrive Here & What We Value1. Completely remote work and flexible working hours2. Ability to work on a product that makes the Internet safer3. Competitive salary and bonuses4. Paid days off5. Medical insurance6. Professional development and career growth opportunities7. Global remotefirst team of 100+ people across multiple continents8. Serving a diverse customer base, including Fortune 500 companies9. Passed Y Combinator, Silicon Valley's prestigious incubator10. Emphasis on collaboration, results-orientation, adaptability, and experimentation
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