ABOUT ARTERA
Our Mission:
Make healthcare #1 in customer service.
What We Deliver:
Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact:
Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.
Our award-winning culture:
In 2021, Artera was named #10 on the
Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.
SUMMARY
Artera is seeking a new Director of Revenue Operations to oversee the Revenue Operations function for Artera. You will report into our VP of Finance. You are a proactive leader who uses strong business acumen and analytical skills to drive success. This is an exciting opportunity to drive process improvement initiatives forward and make a significant impact to the organization. This is a high profile role with a lot of green fields and cross-functional work. This experience will provide you with a lot of room to learn and grow and accelerate your career.
Responsibilities
- Support sales function from quote to close
- Administer revenue systems and provide support for Revenue, Finance, Customer Experience, and Product teams
- Manage Salesforce reporting and dashboard configuration
- Own our CPQ build and improvements designed to improve automation and seller ease of-use
- Own key revenue operations functions including territory mapping, managing deal desk and sales bookings auditing
- In partnership with HR, Finance, and Sales Leadership, administer commission plans and assignment of sales quotas
- Manage and facilitate sales playbook, including running weekly meetings for forecasting, pipeline, GTM strategy, etc.
- Work cross-functionally to prioritize projects and align key stakeholders
- Manage and develop revenue operations team
Requirements
- Bachelor’s degree (or equivalent work experience)
- Deep experience in Revenue or Sales Operations at a high-growth SaaS company ($70M+ ARR)
- Deep people management experience and passionate about developing and supporting the RevOps team
- Salesforce experience and skill set
- Deal Desk experience
- Commissions administration experience
- Sales metric auditing experience
- Demonstrated history of driving sales function process improvements forward that lead to tangible business outcomes
- Excellent prioritization skills and able to manage multiple projects and stakeholders simultaneously
- Strong project management skills
Bonus
- Clari experience (Admin a plus)
- Certified Salesforce Admin
Our expectations
- Within 30 days you will start to master this function, and get to know your team, the organization, and the work streams.
- Within 60 days you will develop a concrete plan to address the challenges and the issues that people have surfaced, identify resources, and gather buy-in on the proposed plan by all stakeholders.
- Within 90 days you will make tangible progress against implementing that plan.
$128,000 - $176,000 a yearThe compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.Tier 1 Salary$141,000 - $176,000Non-Tier 1 Salary$128,000 - $159,000The ideal candidate for this role is based in Santa Barbara, CA or the Greater Southern California area.
LOCATION
Artera HQ is in Santa Barbara, CA and we are remote friendly, unless otherwise noted in the job posting. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development fundsGenerous time off - Company holidays, Winter & Summer break, and flexible time offEmployee Resource Groups (ERGs) - We believe that everyone should belong at their workplace.
Our ERGs are available for identifying employees or allies to join.
Committed to Diversity, Equity, and Inclusion
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria.
Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.Apply for this job
