About GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more. Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.
About the Role
As an Enablement Specialist, you will play a pivotal role in fostering a culture of continuous learning and development within the customer experience team. You'll actively contribute to internal and external enablement efforts, including training, documentation, and other L&D initiatives ensuring that team members and customers have the necessary resources to be successful. Your efforts will have a direct impact on the development of our team members and the satisfaction of our valued customers. You will report to the Manager of QA and Enablement and can work from our NYC office or remotely anywhere in the continental United States.
What You’ll Do
- Create and maintain content including trainings, help center articles, and how-to guides for customers and support agents
- Educate the team on new products, feature releases, and new internal processes
- Develop and deliver a variety of trainings, including but not limited to live sessions, webinars, micro-videos and learning management system (LMS) content
- Develop engaging video content for internal and customer-facing purposes
- Collaborate with cross-functional teams to promote effective knowledge sharing, support Quality Assurance (QA) and L&D initiatives, and champion a range of enablement efforts
What We’re Looking For
- 3+ years experience in a customer-facing role, SaaS preferred
- Proven experience in L&D, enablement, or QA
- Demonstrated expertise creating and delivering training content, in-person, and digital platforms
- Familiarity with knowledge base management, including writing, updating, and organizing knowledge resources, is a significant plus
- Demonstrated track record in efficiently managing multiple projects, maintaining a fast pace, and consistently delivering high-quality results
- Experience in crafting video help center content is a plus
Benefits & Perks
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
The starting base salary for this role in New York, California, and Washington is between $69,000-$81,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.In order to enter the NY office or participate in any in-person events, all employees must show proof of vaccination against COVID-19.
For those individuals who are unable to be vaccinated, GlossGenius will engage in an interactive process to determine a reasonable accommodation.At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.Personal Information: Notice at Collection for Employees and Applicants
