Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.
Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTMfor 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.To learn more about Zenoti visit: https://www.zenoti.com.As a Talent Partner focusing on North America, your role will be crucial in supporting and executing various centralized HR operational activities for our North American workforce while being based in our Hyderabad, India office.
You will collaborate closely with the global stakeholders to ensure seamless HR operations delivery, compliance and employee satisfaction.
Key Responsibilities:
- Employee Onboarding and Offboarding: You will be interfacing with the global HR Operations team to provide local, hands-on support on all aspects of the employee life cycle processes such as onboarding & offboarding.
- Benefits Administration: Assist in administering employee benefits program ensuring compliance with regulatory requirements and company policies by providing local expertise in benefits management and managing processes such as 401K administration.
- Stakeholder Management: Engage with the organizational stakeholders to provide operational support as required.
- Laws and Compliance: Stay current on all federal and state labour legislation. Ensure 100% adherence to all aspects of employee compliance and reporting. Demonstrate ownership of employee relations including grievance handling and workplace investigations.
- Employee Relations Support: Provide timely responses to employees or triage questions to the HR Operations team and ensure cases are resolved satisfactorily.
- Continuous Improvement: Ensure internal alignment with the global HR team to design and drive solutions, using automation where possible to drive efficiency and better employee experiences. Act as the extended arm in the implementation of programs and policies in North America.
Experience & Skills
- 3+ years of experience in HR operations, with exposure to North American HR practices.
- Strong understanding of North American employment laws and regulations.
- Excellent communication skills, with the ability to effectively collaborate across global teams.
- Self-starter who is comfortable in ambiguous, fast-paced, continuously evolving environments and can create impact by aligning stakeholders to a common vision
- Persuasive, proactive, strong presence, unpretentious, unquestionable integrity.
- Willingness to work in shifts overlapping the US timezone. Hybrid working is encouraged.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
