Revenue Operations Manager
AcuityMD
AcuityMD is a software and data platform that accelerates access to medical technology. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health. We help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.
Team Mission
Revenue Operations exists to increase the velocity of the Commercial organization at AcuityMD and drive excellence across the team through strategy, operations, and analysis. We aim to build and improve processes that enable the Commercial and Revenue teams to scale as efficiently as possible, while providing an outstanding customer experience. We are a highly collaborative group that partners cross-functionally with teams across AcuityMD to drive impact.
This Role
As a Revenue Operations Manager, you’ll be a critical driver of operations across our Commercial and Revenue organizations, including Sales, Customer Success, Professional Services, and Marketing. You'll use data to measure business performance, identify opportunity areas, then design, implement, and iterate on solutions. You’ll own critical initiatives and processes, ranging from deal flow optimization to sales strategy & analysis. This will be a highly cross-functional role involving collaboration with senior leaders across the company.
Responsibilities
- KPI & Performance Tracking: Measure team performance and conduct analysis to generate insights across Sales, Customer Success, Marketing, and Professional Services; collaborate cross-functionally to improve business performance.
- Sales Process & Deal Flow: Oversee all operational aspects of the deal lifecycle, including Sales contract review and approval. Drive standardization and accuracy of customer agreements, templates, and price lists across the commercial organization.
- Commercial Tech Stack Ownership: Own entire GTM tech stack, including Hubspot, Gong, Seismic, ZoomInfo, LinkedIn, etc. Develop processes to monitor and improve accuracy of data across all platforms and ensure optimal use of each tool.
- Operating Rhythm & Planning: Lead commercial operations and planning efforts, including Quarterly Business Reviews, weekly team meetings, pipeline reviews, and budgeting process.
- Variable Compensation Management: Calculate commissions and bonuses for commercial teams; assist in the design and management of compensation plans, and explore and implement automated commissions software.
- Documentation & Training: Create and maintain up-to-date documentation of commercial process, policies, and resources. Build self-serve training materials to support team member enablement and new hires. Measure the success of sales enablement processes.
Your Profile
- Bachelors degree
- 4-6+ years in sales operations, revenue operations, commercial operations, or GTM strategy
- Deep understanding of sales strategy, operations, and connections between GTM teams
- 2+ years experience with Hubspot
- Proficient in Microsoft Excel and Google Sheets
- Strong project management and execution skills
- You are an excellent relationship-builder who builds credibility with team members at all levels, including executives.
- Detail-oriented, with a passion for analytics and problem-solving
- Excited and passionate about working in a fast-paced environment with the ability to pivot quickly, is comfortable with making decisions in ambiguity, and strong bias for action while understanding the bigger picture
Nice to Haves
- Venture-backed startup experience
- B2B SaaS experience
- You‘re passionate about the healthcare and / or the medical device industry
- Willingness to travel domestically 4x per year to company off-sites
You must have an eligible work permit in the USA or Canada to be considered for this position
We Offer:
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents.
- Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
- Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
- Competitive compensation with equity upside.
Who We Are:
The Company:
We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.
We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software investors.AcuityMD is an Equal Opportunity EmployerAcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
