Who We Are
Lulafit is a leading provider of amenity management and consulting services for commercial real estate. Our company enhances the value proposition of properties by delivering exceptional amenities and experiences to tenants through hospitality services and proprietary technology, thereby fostering tenant satisfaction, retention, and overall property performance.What You’ll DoThe Director of Operations, East Coast will partner with the VP of Operations to ensure the sustainability and scalability of the operations department, including the programmatic integrity of our services.
This individual is responsible for organizing, maintaining and refining regional and company-wide data in support of operational goals. This individual will be focused on people leadership, operational efficiency, work quality, customer experience standards, and P&L profitability. Please note: this role, while primarily remote, needs to be located in the Northeast region of the U.S. and will require consistent travel within the East Coast region.
How You'll Do It
- Lead and oversee operations team in assigned region.
- Track progress on goals v. actuals and adjust strategy or initiatives as needed.
- Share high level data and insights with VP of Operations.
- Set and monitor goals and objectives annually for direct reports, evaluate performance and develop and support as appropriate Lead weekly and/or monthly team meetings.
- Effectively engage cross-functionally to ensure operations and other departments are working together successfully.
- Collaborate with Marketing: Deliver marketing initiatives to operations team and monitor implementation.
- Collaborate with Accounts Department to strengthen existing client relations, drive engagement and manage P&L Review and address client needs with the internal team; maintain feedback loops.
- Confirm site decisions, such as staffing needs, based on site performance data and financial reports.
- Problem-solve to address immediate issues or concerns.
- Deliver cohesive communication to Operations team.
- Collaborate with People Operations on strategy for staffing in existing and new sites.
- Lead the hiring process and onboarding for new operations team members.
- Advise on development plans for operations team members.
- Drive the overall company strategy under the direction of the VP of Operations as it pertains to the operations department.
- Review, analyze, understand and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins.
- Analyze onsite operational data to understand health of each individual site.
- Operationally support client relationships.
- Develop and approve annual budgets for existing and potential clients Overseeing tracking of site data and P&L; analyze for major trends and growth opportunities.
- Support with new market launches, including some travel.
- Support the Operations Team with other projects and tasks related to increasing client engagement and member experience.
What We Expect of You
- Team performance
- Operations team retention
- Operational efficiency
- Revenue per FTE
Key Competencies
- Strong Leadership: Has strong management and leadership skills and takes a collaborative team approach.
- Clear and Concise Communication: excellent interpersonal, written and oral communication skills. Can effectively disseminate operational plans to various teams and levels of the organization.
- Short term and long term view: Sees both immediate and long-term opportunities to develop a sound operational plan. Able to be strategic as well as in the details.
- Analytical and detailed focus: Analyzes budgets, timelines, performance, etc.
- Organized & Efficient: Is able to juggle multiple projects simultaneously. ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.
- Humility: Listens to understand. Takes ownership whether you are right or wrong. Has the confidence to admit mistakes and collaborate on solutions.
Desired Skills and Experience
- At least 5 years in manager or director level role with multiple direct reports
- Previous hospitality or amenity management experience
- High proficiency in G Suite and Microsoft products required
- Experience creating budgets and analyzing P&L reports
- Demonstrated success innovating solutions to increase productivity and profitability
- Ability to handle confidential materials and information in a professional manner
- Thrive in a dynamic, fast-paced, collaborative startup environment
- Note: this is a remote role with some travel required within East Coast region
Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:* Paid Medical Options & Life * Dental & Vision* 401k with employer match * Generous Parental Leave * Professional Development Reimbursement* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo. We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity.
We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.Apply for this job
