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Head of Client Experience

KickoffOnsite
This job is no longer open

ABOUT KICKOFF


Kickoff is an AI-enabled wellness super app and coaching service. Our mission is to give everyone in the world access to life-changing healthy habit formation, so they can live healthier, happier lives. We consolidate all things wellness in one place - from exercise to nutrition to sleep and mindfulness - and deliver personalized recommendations daily via a dedicated human coach. Clients get the best possible programming and stick with it due to the accountability of their coach. We're helping the world shift to a more preventive approach to health.

THE ROLE


We are looking for our first Product Manager to build the future of wellness. This is a generalist role focused on product and user experience but with significant responsibilities in business operations, strategy, growth, and analytics.He or she will collaborate with our Founder/CEO, Product Designer, Head of Growth and engineering team to start new clients and improve client experience. This will require weaving together AI, incredible design for clients + coaches, and the latest in behavioral science.This role comes with a lot of responsibility and is not for everyone - it is for someone who wants to scale a world-changing product.

RESPONSIBILITIES


- Own ambitious projects related to growth and user experience, combining product management and operations to test a minimum remarkable product and iterate to an incredible product- Conduct user research, competitive research, and analysis to understand underlying client needs and opportunities to delight- Identify opportunities to drive client retention and client referral by delighting clients so much they recruit friends and family to train with us- Work closely with Kickoff’s CEO to devise, test, and iterate on the optimal client programming and journey for our target client personas- Serve as a leadership team member and help to guide Kickoff’s strategy

WHAT WE’RE LOOKING FOR


Skills and experience - Expertise in using both quantitative data (i.e. metrics, analytics) and qualitative data (i.e. user surveys, interviews, competitive analysis) to inform prioritization and decisions- You can analyze data yourself by writing SQL queries and using data analysis and event tracking tools- Strategic mindset and experience - ability to prioritize in the midst of overwhelming numbers of opportunities- Startup experience- Product experience - you've been a PM or had significant exposure to product challenges- Design and UX skills - you don’t have to be a designer but you do have to be able to think like oneMotivations and style - Passion for our mission and intrinsic motivation to bring it about- Excitement about collaborating in person at our Soho, NYC office with our awesome team- Startup mindset  - you're an owner who’s willing to take risks, test and learn, and move quickly- Willing to work hard with grit and focusNice to haves - Conversion optimization experience- Figma experience- Consulting experience with a leading firm

EMPLOYEE BENEFITS


- Competitive salary and generous equity- Unlimited vacation policy- 100% covered medical, dental, and vision insurance- Competitive Paid Parental Leave for parents- Free Kickoff training for you and family- The most awesome team to build with!!

COMPANY PRINCIPLES


🚀 Drive impact with 10x projects🧑‍🔬 Learn with B+ quality & iterate💜 Support and challenge each other🪑 Remember the 3 legged stool (client, coach, and company)🏠 Take ownership📔 SimplifyApply for this job

This job is no longer open

Life at Kickoff

Kickoff is a personal training service that makes it easy to hit your loftiest fitness goals. Tell your dedicated coach about your goals and aspirations - he or she will then use our system to construct the ideal exercise and nutrition program for you and guide you through it daily via SMS and our step by step app. This combination is unstoppable. Our average client has lost 14 pounds in 3 months and dropped 90 seconds off their mile run time. 96% of our clients choose to stick with us each month because they love the results and the journey. Sign up for a free chat with a trainer at www.trainwithkickoff.com
Thrive Here & What We Value* Competitive salary and generous equity* Unlimited vacation policy* 100% covered medical, dental, and vision insurance* Competitive Paid Parental Leave for parents* Free Kickoff training for you and family* Collaborative team environment
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