About Pendulum
Pendulum® is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics™ (probiotics + prebiotics) that have demonstrated clinical efficacy to treat conditions like metabolic syndrome, inflammation and neurodegeneration.Pendulum has created proprietary pipelines to build a unique discovery platform that identifies key, novel bacterial strains and the prebiotics that feed them.We are a highly collaborative team of scientists, engineers, physicians, marketers and salespeople interested in improving human health by using the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. If you’re interested in building a new category of products that will help improve the lives of people globally and you love to work in a cross-functional, collaborative, inspiring environment, we invite you to consider this role.
Position Summary:
We are looking for a passionate Sr. Microbiome Support Specialist to join our team and help us provide consumer education and consumer support for our growing catalog of next-generation probiotics and booster products, including Pendulum Glucose Control, Akkermansia, Metabolic Daily, GLP-1 Probiotic, and Polyphenol Booster.Reporting to our Director of Customer Experience, you will work as a Sr. Microbiome Support Specialist for our customers across all marketing and sales channels, including direct customer support (phone, chat, email), social media, and proactive engagement to empower and educate them along their journey with Pendulum.
You will also play a key role in cross-functionally driving alignment between the Customer Experience, Brand Marketing, Regulatory, and Clinical teams to elevate science-based support resolutions and credibility at every touch point in the customer journey.
What You'll Do:
- Provide customer support for science, medical, or nutrition-based inquiries across all marketing, sales, and support channels–with an emphasis on public-facing social media support
- Collaborate with the Knowledge Base and Self-Service lead to elevate the content of our Help Center and customer support macros used by Tier 1 and 2 support agents for science, medical, or nutrition-based inquiries
- Collaborate with the Healthcare Marketing team to support Pendulum's healthcare practitioners
- Partner with Regulatory, Clinical, and Brand Marketing teams to drive alignment and adherence for product claims and approved customer support language
- Conduct microbiome expert calls providing education and guidance for consumers purchasing our products to drive higher conversion rates and new customer acquisition
- Assist the marketing team in developing microbiome nutrition content through a variety of platforms, including blog posts, social media, and video content
- Monitor customer behaviors and progress to provide feedback and insights to drive outcomes and retention
- Track success stories as case studies/seek testimonials that Healthcare, Growth, and Brand Marketing functions can utilize
- Remain current on the rapidly changing field of the gut microbiome and the latest recommendations for consumer education techniques
- Other responsibilities as assigned
About You:
- 5+ years experience in a customer or patient-facing role
- 3+ years experience in educational program development in the healthcare industry
- Proficient scientific and clinical understanding of microbiome science
- Proven track record of executing revenue-driving business activities and achieving targets
- Healthcare credentials required (RD, RN, MSN, CN, BS/MS in Biology, etc)
- Strong personal and professional drive to get things done
- Excellent organizational skills with attention to detail and multi-tasking ability
- Strong communication skills, actively contributing ideas, energy, and desire to succeed as a team
- Energy, passion, and a strong desire to build a transformational brand in today's marketplace
- Ability to change information into insights for actionable growth and sales
- Entrepreneurial spirit, ferocious curiosity, and innovative sensibility
- A true "Team Player" who can work cross-functionally to achieve resultsAbility to make day-to-day decisions without direction
Salary & Benefits
- $ 87,975- $107,525
- Medical, Dental, and Vision
- Commuter Benefits
- Life & STD Insurance
- Company match on 401 (k)
- Flexible Time Off (FTO)
- Equity
Pendulum Therapeutics, Inc. is committed to creating a diverse environment and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard torace, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,disability, age, or veteran status. We welcome all to apply.Apply for this job
