Account Manager

RQM+ is the leading MedTech service provider with the world’s largest global team of regulatory and quality experts. Building upon 40 years of regulatory expertise, we also provide comprehensive clinical trial, lab and reimbursement services – reducing risk and supporting market access throughout the entire product lifecycle for medical devices, digital therapeutics and diagnostics. With more former FDA, Medicines and Healthcare Products Regulatory Agency (MHRA) and notified body regulators than any other firm, the RQM+ team has deep expertise in all clinical specialties. RQM+ currently works for 19 of the top 20 medical device manufacturers and seven of the top 10 IVD companies.

Primary Responsibilities

• Creates a strategic growth roadmap for Tier 2-4 accounts, highlighting opportunities for existing client growth and new client acquisition.
• Responds to new client inquiries in an expedited (>24 hours) fashion after proper initial qualification.
• Achieve and exceed sales targets by upselling, cross-selling, and identifying new revenue streams.
• Conducts regular check-ins to assess client satisfaction, share industry updates, and identify opportunities for improvement and growth.
• Develops and cultivates long-term relationships with existing and potential customers to clearly understand needs and match the correct services to meet those needs and the client’s aligned budget.
• Acts as the primary point of contact for client needs, concerns, and requests.
• Works with proposals, Project Owners/Project Leaders, and finance teams to prepare estimates, contracts, and agreements; negotiates to ensure mutually beneficial outcomes.
• Provide regular updates to management on account status, sales progress, and potential risks, primarily via Salesforce, RQM+’s CRM tool.
• Develop and maintain job and product knowledge by participating in educational opportunities, learning from others, reading professional publications, and maintaining personal networks.
• Provide support to other accounts within the Business Development team, if needed.

Education/Work Experience

• Bachelors’ degree required in related field with a minimum of 2+ years of direct experience in medical device / pharmaceutical regulatory affairs and/or quality assurance, required. 
• Experience working in the consulting service industry or similar service organization with a record of successful client engagements, required. 
• Experience reviewing and/or developing sales contracts, preferred.

Behaviors

• Action-Oriented, Approachability, Building Effective Teams, Business Acumen, Career Ambition, Composure, Courage (Managerial), Customer Focus, Decision Quality, Informing, Integrity & Trust, Interpersonal Savvy, Planning

Requirements

• High EQ (emotional quotient); including demonstrated self-awareness, empathy, conflict management, intrinsic motivation to achieve, and the ability to interact with various levels of leadership.
• Experience demonstrating persuasion (influencing) and consensus building skills.
• Demonstrated history of developing and maintaining long term relationships. 
• Proven ability to quickly learn, adapt, and handle changing customer requirements.  
• Strong understanding of medical device development required. 
• Excellent written, verbal, and formal presentation skills to various audiences. 
• A strong sense of urgency.
• Demonstrate flexible and positive “can do” approach to delivering results.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Work Environment/Physical Demands

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds.