Customer Support Analyst
Reston, VA 20190
Security Clearance Requirement:
TS/SCI CI Poly
Location Note:
On-Site Support Required
Position Description:
E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will provide support, analysis, research, and advice into exceptionally complex problems and processes.This position works in a cross-functional team environment with government and contractor personnel.
Duties and responsibilities include:
- Provide timely on-site customer support for users
- Provide end user support and interface with management regarding systems
- Support for successful transaction processing
- Support query development and troubleshooting
- Provide knowledge of federal acquisition processes needed
- Work closely with program management office team to support end of fiscal year activities
- Assist the government customer with monthly reconciliation of accounts
- Support development and updates for Standard Operating Procedures (SOPs) and program documentation, as needed
Education and qualifications:
- U.S. citizenship
- Current TS/SCI security clearance
- Current CI Polygraph or ability to obtain CI Polygraph
- Junior-mid level PeopleSoft Functional Financials experience
- Ability to provide Tier 2-3 Service Desk support
- Ability to work in a fast paced environment
- Outstanding customer service skills with the ability to multi-task
- Outstanding written and verbal English communication skills
- In depth knowledge in at least 3 of the following modules PO, AP, GL, KK, AR, BI, AM, PC, CA
- Ability to lead testing initiatives for releases, as needed
- Ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes
- Ability to collaborate with the system vendor or work independently to troubleshoot complex problems for the customer.
- Ability to develop Standard Operating Procedures (SOPs) that documents processes related to the system
- Demonstrated experience to excel in a blended technical/function environment working with government and contractor teams
Preferred experience:
- Experience with PeopleSoft Financials or other Government Financial Accounting System a plus
- Knowledge in the DTS transaction processes is a plus
E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at www.e-volvetechsystems.com.E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA).
E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.Please email any questions to: recruiting@e-volvetechsystems.com
