Systems Engineer (ServiceNow)

Description

Years of Experience:

Education Requirements:

Position Description:

The Systems Engineer is responsible for working within a fast paced, Agile team to support the design and deliver new infrastructure as code automated test functionality and support existing frameworks in the AWS Cloud. This position would support design and deployment of new automated capabilities for end users located at Scott AFB/Fort Meade. Specific tasks would include documenting and understanding the as-is processes, developing detailed business process descriptions and performance requirements, and measuring the deployed automation against productivity metrics to demonstrate success. To accomplish these goals, the successful candidate will demonstrate strong deductive reasoning, attention to detail, persistence, patience, and creativity.

Responsibilities:

• Collaborate with process owner(s), ServiceNow technical leads, and a variety of process stakeholders.
• Data gathering, Requirements Definition, Use Case Development, Gap Analysis, Functional Specification, Test Plans, and Design Specification with ServiceNow
• Develop business process maps using a standard methodology and toolset with ServiceNow
• Support the creation of systems engineering documents and diagrams to support Process development
• Provide measurable input to new solutions, processes, or standards in order to achieve functional/project objectives.
• Collecting metrics for tracking and reporting process workflows, usage, and status throughout the development lifecycle of the implementation
• Collaborating with colleagues to monitor and report technical variances; facilitating resolution of technical issues that adversely impact successful product delivery
• Continuously monitor, identify risks, and risk mitigations and capture team performance reports
• Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas
• Employing SE approach for systems planning, design, execution, and sustainment.
• Assisting in defining processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Adopt to new ways of working, socializing, and collaborating with stakeholders and understanding their business goals
• Execution of engineering activities, requirements analysis, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment.
• Support the design and implementation of test cases and testing framework for the instantiation of infrastructure as code in environment to verify the quality of deployed code
• Asking questions & raising concerns as soon as possible without being prompted
• Employing exceptional problem-solving skills.

Requirements

Required Skills:

• Bachelor's degree and 4+ years of prior relevant experience. Experience may be accepted in lieu of a degree.
• Experience in Process Mapping and Lean Six Sigma.
• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance.
• Excellent verbal and written communication skills and the ability to interact professionally
• with diverse teams, process owners, and subject matter experts.
• Experience conducting stakeholder interviews and facilitating stakeholder workshops
• Candidate should be well-versed in IT and IT business processes and lifecycles
• Candidate must have strong verbal and written communication skills, including technical writing for process and systems documentation, and have worked directly with customers and end users.
• Candidate needs to have worked at all levels of organization
• Candidate to be able to work with strict deadlines (45-day release schedules)
• Candidate should be able to travel periodically
• Candidate to have strong problem-solving skills
• Candidate needs to be able to develop training materials on processes as needed

Preferred Skills:

• Experience and domain knowledge related to data processing
• Experience using agile process tools (Jira/Confluence/Atlassian Products)
• Experience supporting DoD requirements management tasks and using Visio or other modeling tools.
• Experience working in a matrixed team environment
• Experience working remotely to complete job assignment
• Experience working with ServiceNow

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
• Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off