Queue Coordinator, Mid-level (Swing Shift)

Independent SoftwareAnnapolis Junction, Maryland, United StatesOnsite

What you will be doing!

Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers.

Key Requirements:

Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved
Provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Coordinate with IT service providers and communicate outages and plans for recovery

Education and Experience:

High School and 4 years of customer service or Bachelors degree and one year of Help Desk Monday - Friday 2 pm - 10 pm

Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Life at Independent Software

Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation. Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams. Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile. Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.

Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.

Queue Coordinator, Mid-level (Swing Shift)

What you will be doing!

Key Requirements:

Education and Experience:

Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Life at Independent Software

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