logo inner

Business Analyst

GranicusCosta RicaRemote, Onsite
This job is no longer open

The Company 


Serving the People Who Serve the People 


Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here.  Business Analysts implement business system solutions according to the customer’s needs and requirements.

Responsible for the setup, configuration, integration, and data validation of the system. Conduct testing scenarios and provide customer support. Spend considerable time testing and data validation of the system. 

What Your Impact Will Look Like Here:


  • Work with clients to gather system requirements and produce detailed requirements and functional specification documents to solve moderately complex problems within information systems.
  • Analyze document requirements, and revise existing system logic difficulties as necessary.
  • Validate, analysed and import initial and final data as approved.
  • Work closely with the development team to ensure requirements are fully understood and provide assistance with overcoming obstacles faced during development.
  • Conduct system testing.
  • Consult with management to ensure agreement on system principles.
  • Design, develop, and execute comprehensive test plans and test cases for user acceptance and ensure quality standards.
  • Expand or modify systems to serve new purposes or improve current operations.
  • Document the experience in current projects to find new metrics, techniques, and strategies to improve targeting, measurements, and projects success in the future.
  • Document reports design and specifications for custom reports development or modification. Provide support to the development team during development and testing.
  • Contribute to project documentation.
  • Complete project tasks within established deadlines and communicate delivery status to the project team and management on a timely basis.
  • Work with the product development team to identify potential product enhancements.
  • Communicate effectively with business representatives at all levels of the organization.
  • Perform other tasks related to project or customer activities, as assigned by Supervisor.

You Will Love This Job If You Have:


  • Excellent understanding or ERP fundamental software and tools.
  • Knowledge of common best practice financial, accounting and business practices.
  • Possess knowledge of governmental or local regulations that affect.
  • Strong knowledge of systems’ implementation and testing methodology, best practices, and project phases.
  • Ability to easily adapt to fast-paced environment.
  • Flexible during times of change, and deadline proximities.
  • Excellent written and oral communication skills both in Spanish and English.
  • Proficient using Microsoft Office tools (Word, Excel, Power Point, Project, and Access).
  • Must be oriented to detail, teamwork and customer service.
  • Strong organizational, communication, and presentation skills.
  • High sense of professionalism.
  • Strong analytical and problem solving skills.
  • Ability to communicate and work fluently with business users, technical people and management across the organization.
  • Excellent interpersonal skills.
  • Advance knowledge of Excel data management functionalities (e.g. macros, pivots), and financial reporting tools such as FRX and Management Reporter.
  • Basic understanding of multi-currency concepts.
  • Basic knowledge of SQL, database and infrastructure concepts for ERP deployment.
  • Understanding of Quality Assurance and Testing Principles.

  • Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 
  • The Team
  • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand, Puerto Rico and Costa Rica.
  • The Culture

  • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include:
  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
  • Teams communities focused on wellness, art, furbabies, family, parenting, and more.
  • We bring in special guests from time to time to discuss issues that impact our employee population 
  • The Impact

  • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
  • The Process

  • Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
  • Assessment – Take a quick assessment (Don’t worry, we will prep you!)
  • Hiring Manager interview – Talk to the hiring manager so they can learn more about you and you about Granicus.
  • Panel interview – Meet more members of the team! Learn more and share more.
  • Reference checks – Provide 2 references so we can hear about your awesomenes.
  • Verbal offer – Let’s talk numbers, benefits, and culture and answer any questions.
  • Written offer – Sign a formal letter and get excited because we sure are!

Security Requirements:


  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
  • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Apply for this job

This job is no longer open

Life at Granicus

Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect over 150 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve.
Thrive Here & What We Value1. Inclusive work environment valuing diverse voices (#1)2. Transparent communication on employee issues (#2)3. Safe space for sensitive discussions (#3)4. Coffee sessions with CEO Mark Sessions (#4)5. Building strong government-citizen relationships (#5)6. Simplifying critical information dissemination (#6)7. Empowering agencies with digital solutions (#7)8. Serving over 5,500 governments worldwide (#8)9. Collaborative work environment fostering innovation (#1)10. Emphasizing individual initiative and teamwork (#2)11. Opportunities for personal development (#3)12. Encouragement of work-life balance (#4)13. Driving positive community change through technology (#5)14. Recognition as a top company to work for (#6)15. Equitable and inclusive tech deployment (#7)16. Passionate public service, citizen engagement (#8)17. Commitment to customer experience excellence (#1)18. Collaborative partnerships advancing customer-centric initiatives (#2)19. Building trust and fostering collaboration within the organization (#3)20. Equitable, inclusive solutions meeting community needs (#4)
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2024