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Full-timeDescriptionPOSITION TITLE: Digital AV TechnicianTEAM: Integrated TechnologyREPORTS TO: Director of Integrated TechnologyPOSITION INTERFACE: All Gable Teams, and ClientsFLSA Classification: Hourly, Non -ExemptOBJECTIVEDigital AV Technician provide skilled field digital service & installation based on the schedule of assigned projects from the Service Coordinator.KEY PERFORMANCE AREAS
- Represent Gable with the utmost level of professionalism and integrity at all times.
- Maintain a safe work environment.
- Job performance optimization.
- Decrease of non-billable overtime
ESSENTIAL FUNCTIONS
- Work directly with customers to investigate, troubleshoot, and diagnose technical product problems
- Possess excellent problem-solving skills to develop root cause analysis and corrective actions
- Provide written customer ready documentation of all analysis performed with root cause/corrective actions identified
- Must be highly responsive and capable of effectively communicating with customers, peers, and managers within engineering, operations and other teams
- Evidence of logical thought processes and problem solver
- Familiarity with LED and digital products
- Knowledge of LED modules, sending/receiving cards, ribbon cables, etc.
- Familiarity with network connectivity and communication devices.
- Working knowledge of AV equipment and experience in AV industry
- Must have good troubleshooting skills
- Capable of working without direct supervision
- Conduct preventative maintenance and calibration assignments
- Provide technical instruction and assistance to customer representatives regarding installation, operation, repair and maintenance
- Responsible for trouble shooting of audio visual equipment
- Perform administrative functions; such as writing service reports, ordering materials, preparing job survey reports, time sheet and expense sheets on a complete timely, and thorough basis
- Verifies the accuracy of stock material levels on Service vehicles
- Determines that appropriate and accurate equipment and materials have been loaded to complete assigned service projects
- Ability to climb ladders and work in heights
- Assists with service and/or maintenance performed by Senior Service Technicians on assigned service vehicles, e.g., cleaning, equipment and vehicle maintenance
- Perform set up/clean-up of site area
- Perform service and/or installation of digital displays
- Assist with installation services when required
- Adheres to all Gable standard operating procedures
- Daily update of CDL mileage/hours log if applicable
- Monitors and ensures the use of all safety regulations, requirements and equipment are being used and employed while working on all project job sites
- Perform additional assignments as required by the needs of the team, company, or as directed by the
- Coordinate projects with all interfacing teams to reduce overall turnaround time
- Travel, both local and out-of-state, may be required depending on the location of the service and ability to work outside of regularly scheduled hours
- Test and make suggestions for new technologies that can be used within the team
- Service related items including trouble shooting client systems and networks
- Service and repair large format LED displays and LCD displays
- Assist Service Manager with training of new hires and helpers
- 1-3 years of previous related "hands-on" installation and service of digital and traditional sign experience.
- Prefer 1-3 years of previous related “hands-on” Audio/Visual hardware, installation, and service experience.
RequirementsOTHER DUTIESThe duties and responsibilities of this position are not limited to those listed in this Job Description. This Job Description is subject to revision and will change over time. At times, this position may also perform other duties and responsibilities as assigned. Team members covered under this Job Description will be notified of any changes.ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONSPHYSICAL REQUIREMENTSThe physical demands described here are representatives of those needed to successfully perform the essential functions for this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the team member is regularly required to talk or hear. The team member is frequently required to stand, walk, sit, climb, use hands to finger, handle, or feel and reach with hands and arms. The team member is occasionally required to stoop, kneel, crouch, or crawl. They may also be required to lift and/or move items over 50 pounds. They may be required to repair signs at heights reaching 55’ or more.
Physical demands also vary based upon the size of the equipment and its location.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the team member is occasionally exposed to moving mechanical parts and high, precarious places.
The noise level in the environment is moderate. Occasionally job site noise will be very loud and protective ear covers may be needed. Periodic exposure to factory environment and condition such as fumes, dust, and mist. Occasionally exposed to inclement weather to include but not limited to high heat temperatures, below freezing temperatures, rain, wind, etc.ADDITIONAL REQUIREMENTSAll prospective team members must pass a criminal background check and drug test. Candidates must also meet the requirements for an I-9, e-Verify.
