unybrands was founded in 2020 by a group of partners who shared a common vision to create the leading next-generation e-commerce platform for micro-brands. The company operates globally, with our headquarters located in Miami and additional teams based in Berlin, London, New York, Seattle and Shanghai.
unybrands acquires e-commerce brands that operate on and off Amazon. unybrands integrates the brands into its platform, optimizes the business operations and economics, and expands to new product lines and geographies. With us, e-commerce brands reach new heights with expert operators and infrastructure.
Role Overview
A customer service representative (CSR) is responsible for assisting customers with their inquiries, complaints or problems, and resolving their issues in a timely and efficient manner. Their role includes:1. Answering customer inquiries via phone, email, or chat and all Amazon communications2. Listening to customer concerns and addressing them appropriately3. Investigating and resolving customer complaints4. Providing information about products and services5. Striving to resolve customer issues independently6.
Escalating complex issues to higher-level staff as needed7. Taking accountability for assigned brands and responsibilities8. Maintaining a positive and professional demeanor9. Continuously improving product and service knowledge10. Providing feedback to management on customer issues and suggestions for improvementThe ultimate goal of a CSR is to ensure customer satisfaction and loyalty by providing excellent customer service.
Individual Specifications
Required:
- E-commerce experience
- Customer service experience
- Strong spoken and written English
Desirable:
- Amazon customer service
- Working for a multi-brands
- Product troubleshooting
- Live channel (chat and phone) experience
- Ticketing system experience (e.g Zendesk)
Key attributes
- Strong communication skills
- Problem solving skills
- Patience
- Strong work ethic
- Ability to learn and retail process and product knowledge
- Strong multitasking skills
- Teamwork
unybrands is an equal opportunity employer and considers all applicants for employment without any regard to race, skin color, religion, gender identity, sexual orientation, and age. Nor are applicants discriminated against based on disability or protected classes.
