Enterprise Customer Success Manager

Your impact

Your role

• 
  Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs 
• 
  Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
• 
  Establish strong relationships with external stakeholders and translate business needs into Handshake solutions 
• 
  Leverage data to inform decision-making and refine early talent recruiting strategies
• 
  Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.

Your experience

• 
  4+ years of experience in Customer Success managing complex Enterprise and/or Strategic accounts 
• 
  You have a track record of excellent executive-level communication skills with customers and internal stakeholders
• 
  You are a flexible and creative problem solver: You are scrappy, curious, and can wear different hats to make things happen. You demonstrate agility and resilience - when one door closes, you try new approaches and find creative ways to accomplish your team’s goals
• 
  You bring a data-informed approach to their work; able to communicate outcomes in a compelling and tangible way to employers
• 
  You are a good listener with excellent written and verbal communication skills, with experience working across multiple teams and departments
• 
  You’ve demonstrated strong project management and time management skills - ability to stay organized and manage multiple projects simultaneously
• 
  You’re eager to roll up your sleeves and make things happen with a bias for action

• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers 
• Has a high degree of collaborative spirit
• Has a high degree of technical aptitude
• Provides process improvement solutions to create team efficiencies

Compensation range

• $145,000 - $160,000 OTE (80/20 split)

*Location: San Francisco or New York- hybrid, 3 times a week*

*Must be willing to travel 30% of the time*

U.S.-based roles

About us

What we offer

Benefits below apply to employees in full-time positions.

• 💰 Equity and ownership in a fast-growing company.
• 🍼 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
• 💝 Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
• 💻 Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
• 📚 Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
• 💰 Financial coaching through Origin to help you through your financial journey.
• 🛜 Monthly internet stipend and a brand new MacBook to allow you to do your best work.
• 🚃 Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
• 🥗 Free lunch provided twice a week across all offices.
• 🤝 Referral bonus to reward you when you bring great talent to Handshake.

(US-specific benefits, in addition to the first section)

• 🏦 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
• 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
• 🍼 Lactation support: Handshake partners with Milk Stork to provide a comprehensive 100% employer-sponsored lactation support to traveling parents and guardians.

(UK-specific benefits, in addition to the first section) 

• 🏦 Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
• 🏝 Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
• 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
• 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.

(Germany-specific benefits, in addition to the first section)

• 🏝 25 days of annual leave + 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company.
• 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
• 🧘 Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
• 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.