logo inner

Customer Engagement Specialist, Education

This job is no longer open

Our Mission and Opportunity


Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team


We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. Who you areWe are looking for someone who is passionate about helping our customers succeed. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You thrive on a challenge and getting the customer the best product that fits their needs.  You are curious, a problem-solver, a go-getter.   You are passionate about improving the world through education and technology. You are excited about working at a startup on a rapidly growing team where our goals, roles, and incredible opportunities evolve every day. This role will focus on upselling existing customers to our education department.

What you’ll do


  • Conduct sales demos for potential customers, showcasing our products, and services in a compelling and informative manner
  • Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
  • Develop and maintain a deep understanding of our products and how they can benefit different types of customers
  • Develop and execute a sales strategy to meet or exceed sales targets
  • Build relationships with key decision-makers within schools to understand their needs and priorities
  • Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
  • Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
  • Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
  • Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams

Qualifications, Skills, & Abilities:


  • Experience in sales or account management is required
  • Proven track record of hitting/exceeding challenging goals
  • Experience in an early childhood education setting
  • Comfort with a high volume/velocity sales approach  (e.g., 30+ calls/day, 5-7 demos a day)
  • Excellent communication, organizational, time-management, and prioritization skills
  • High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
  • Preferred: Salesforce, basic excel / sheets, experience in a startup environment

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on target earnings of $80,000 yearly.

Additionally, we include a competitive, uncapped commission plan.Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Apply for this job

This job is no longer open

Life at brightwheel

Brightwheel is the fastest growing and top reviewed product in early education globally. The team includes former Amazon, eBay, LinkedIn, OpenTable, Square, and Zynga team members - and investors include Chan Zuckerberg Initiative, GGV Capital, ICONIQ, Lowercase Capital, and Mark Cuban. We're hiring! Open Positions: https://jobs.lever.co/mybrightwheel Shark Tank Pitch: https://www.youtube.com/watchv=5iKitGJeAZ4
Thrive Here & What We Value1. Dynamic Startup Environment2. Emphasis on Quality, Scalability, and Performance3. Collaborative Work Environment4. Focus on Successful Outcomes for You and Your Team5. Equal Opportunity Employer6. Competitive Compensation Package (Base Salary, Equity & Benefits)7. Premium Medical, Dental, and Vision Benefits8. Generous Paid Parental Leave9. Flexible Paid Time Off Policy
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2024