Product Support Specialist

zomentumBengaluru, India | KarnatakaOnsite

About Zomentum:

Zomentum delivers the world's first Revenue Platform for the Partner Ecosystem, fueling SaaS technology sales revenue of $800M a year and counting. The end-to-end platform consolidates numerous tools while enabling both partners and SaaS vendors to work together on the same platform, driving revenue quickly and cost-effectivelyAchievements:1. Investment - In February 2021, Zomentum raised $13 million in Series A funding from leading investors, including Accel Partners, Elevation Capital,. Total funding raised is $17 million.2.

Awards & Recognition - Zomentum's Revenue Platform has not only garnered the support of the investment community, but it is also quickly becoming a channel partner’s favorite, earning a range of accolades from channel partners, including:

The ChannelPro Network Readers' Choice Award for Best Sales and Marketing Automation 2021
Best Solution Presentation 2021 by The ASCII Group community of independent North American IT MSPs, VARs and solution providers.
Best Market Opportunity 2021 by The ASCII Group.
Most Innovative Solution 2020 by The ASCII Group.
2021 ASCII Cup Vendor of the Year.

3. Revenue & Scale - Zomentum has experienced exponential growth, recording 10X increases in revenue year over year (2020-2021)4. Acquisition - To bolster platform functionality and further expand its European presence, the company has acquired Belgium-based Goolash, a billing reconciliation tool that captures lost revenue from unsynced client licenses.TeamFounders:

Shruti Ghatge (CEO): ex-Accel, Exfinity Venture and Credit Suisse￨ IIT Kharagpur
Rahil Shah (CTO): ex-Twitter, Rubrik￨IIT Bombay

Core Team:

Strong product and tech team with experience across reputed tech organizations (Adobe, Freshworks, Microsoft)
Industry veterans and ex-channel partners based out of United States, United Kingdom and Europe
Experienced business team (ex-Browserstack, Linkedin) from top universities (ISB, Michigan)

About the jobAs a Product Support Engineer at Zomentum, you will have a vital role in ensuring the seamless operation of our products and providing exceptional support to our valued partners. Your responsibilities will include troubleshooting technical issues, assisting partners with their inquiries, and collaborating with cross-functional teams to deliver effective solutions. The ideal candidate should have a minimum of 1+ years of experience in a product support role and possess the following skills and qualifications:Responsibilities:

Resolve partner issues by conducting research, troubleshooting, and problem-solving.
Cultivate positive partner relationships by providing assistance with a partner-centric approach.
Assist partners in maximizing the value of our services.
Identify and report product issues, conducting tests and user simulations if required.
Collaborate closely with technical teams to ensure exceptional partner experiences.
Act as a partner advocate, gathering feedback and conveying requests to Product Management and Development.
Develop informative internal and external knowledge resources.
Efficiently manage time to prioritize partner satisfaction.
Share best practices with team members to enhance process quality and efficiency.
Ensure partner satisfaction at every interaction.
Meet team metrics and quality standards set by management.
Log software defects and collaborate with developers to track them to resolution.
Collaborate with the product management team to enhance the product based on partner input, reported issues, and emerging technologies.

Qualifications:1. Exceptional Communication Skills:

Communicate effectively with partners through various channels such as Zoom, Google Meet, email, and chat.
Create clear and concise written responses for partner inquiries and issues.
Proficient in crafting KB articles for clients and SOPs for internal use.

2. Troubleshooting Expertise:

Proficiency in troubleshooting UI and network logs to swiftly identify and resolve technical issues.

3. Tool Proficiency:

Hands-on experience with chat and ticketing tools.
Familiarity with tools like MongoDB/MongoDB Compass and Jira.
Sound knowledge of Postman API for testing and debugging.
Familiarity with logging tools such as Datadog or Greylog is an advantage.

4. Shift Flexibility:

Willingness to work rotating shifts, primarily during US hours, is imperative for this role

5. Experience:

Minimum of 1-2 years of experience in a product support role.
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
Immediate availability or ability to join within 15 days.

Benefits/Perks

People-centric culture, Great Place to Work certified.
Saturdays and Sundays off, enjoy your weekend off with your friends and family.
Health Insurance coverage for you and your family.
Flat hierarchy, your ideas, and feedback are heard and acted upon.

Location: Bangalore (Onsite)Working Hours: flexible to work on rotational shifts (US, UK or ANZ)

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{ "@context" : "http://schema.org/", "@type" : "JobPosting", "url" : "https://zomentum.freshteam.com/jobs/jq5r_BcpXzRR/Product%20Support%20Specialist", "title" : "Product Support Specialist", "description" : "<div><span style="font-size:11.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About Zomentum:<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Zomentum delivers the world's first Revenue Platform for the Partner Ecosystem, fueling SaaS technology sales revenue of $800M a year and counting.

The end-to-end platform consolidates numerous tools while enabling both partners and SaaS vendors to work together on the same platform, driving revenue quickly and cost-effectively <span style="font-size:11.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Achievements:<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1.

Investment - <span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In February 2021, Zomentum raised $13 million in Series A funding from leading investors, including Accel Partners, Elevation Capital,. Total funding raised is $17 million. <span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2.

Awards & Recognition<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> - Zomentum's Revenue Platform has not only garnered the support of the investment community, but it is also quickly becoming a channel partner’s favorite, earning a range of accolades from channel partners, including:<ul><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The <a href="https://www.prweb.com/releases/zomentum_wins_2021_channelpro_readers_choice_award_for_best_sales_marketing_automation/prweb18171285.htm" rel="noreferrer" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial;color:#0070d0;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">ChannelPro Network Readers' Choice Award</a><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> for Best Sales and Marketing Automation 2021</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Best Solution Presentation 2021 by The ASCII Group community of independent North American IT MSPs, VARs and solution providers.</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Best Market Opportunity 2021 by The ASCII Group.</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Most Innovative Solution 2020 by The ASCII Group.</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2021 ASCII Cup Vendor of the Year.</li></ul><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.

Revenue & Scale<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> - Zomentum has experienced exponential growth, recording 10X increases in revenue year over year (2020-2021)<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4.

Acquisition<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> - To bolster platform functionality and further expand its European presence, the company has acquired Belgium-based <a href="https://www.zomentum.com/license-reconciliation" rel="noreferrer" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial;color:#0070d0;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Goolash</a><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, a billing reconciliation tool that captures lost revenue from unsynced client licenses. <span style="font-size:11.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Team<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Founders:<ul><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shruti Ghatge (CEO): ex-Accel, Exfinity Venture and Credit Suisse￨ IIT Kharagpur</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:10.5pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Rahil Shah (CTO): ex-Twitter, Rubrik￨IIT Bombay</li></ul><span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:700;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Core Team<span style="font-size:10.5pt;font-family:Arial;color:#183247;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">:<ul><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:11pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong product and tech team with experience across reputed tech organizations (Adobe, Freshworks, Microsoft)</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Industry veterans and ex-channel partners based out of United States, United Kingdom and Europe</li><li dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:11pt;"><span style="font-size:10.5pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experienced business team (ex-Browserstack, Linkedin) from top universities (ISB, Michigan)</li></ul><span style="font-size:12pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About the job<span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As a Product Support Engineer at Zomentum, you will have a vital role in ensuring the seamless operation of our products and providing exceptional support to our valued partners.

Your responsibilities will include troubleshooting technical issues, assisting partners with their inquiries, and collaborating with cross-functional teams to deliver effective solutions. The ideal candidate should have a minimum of 1+ years of experience in a product support role and possess the following skills and qualifications: <span style="font-size:12pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Resolve partner issues by conducting research, troubleshooting, and problem-solving.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Cultivate positive partner relationships by providing assistance with a partner-centric approach.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Assist partners in maximizing the value of our services.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Identify and report product issues, conducting tests and user simulations if required.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborate closely with technical teams to ensure exceptional partner experiences.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Act as a partner advocate, gathering feedback and conveying requests to Product Management and Development.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop informative internal and external knowledge resources.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Efficiently manage time to prioritize partner satisfaction.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Share best practices with team members to enhance process quality and efficiency.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ensure partner satisfaction at every interaction.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Meet team metrics and quality standards set by management.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Log software defects and collaborate with developers to track them to resolution.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborate with the product management team to enhance the product based on partner input, reported issues, and emerging technologies.</li></ul> <span style="font-size:12pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Qualifications:<span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1.

Exceptional Communication Skills:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Communicate effectively with partners through various channels such as Zoom, Google Meet, email, and chat.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Create clear and concise written responses for partner inquiries and issues.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Proficient in crafting KB articles for clients and SOPs for internal use.</li></ul> <span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2.

Troubleshooting Expertise:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proficiency in troubleshooting UI and network logs to swiftly identify and resolve technical issues.</li></ul> <span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.

Tool Proficiency:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hands-on experience with chat and ticketing tools.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Familiarity with tools like MongoDB/MongoDB Compass and Jira.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sound knowledge of Postman API for testing and debugging.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Familiarity with logging tools such as Datadog or Greylog is an advantage.</li></ul> <span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4.

Shift Flexibility:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> Willingness to work rotating shifts, primarily during US hours, is imperative for this role </li></ul> <span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">5.

Experience:<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Minimum of 1-2 years of experience in a product support role.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Immediate availability or ability to join within 15 days.</li></ul> <span style="font-size:12pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Benefits/Perks<ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">People-centric culture, Great Place to Work certified.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Saturdays and Sundays off, enjoy your weekend off with your friends and family.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Health Insurance coverage for you and your family.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Flat hierarchy, your ideas, and feedback are heard and acted upon.</li></ul><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#183247;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Location: Bangalore (Onsite)Working Hours: flexible to work on rotational shifts (US, UK or ANZ)</div><h3> </h3>", "datePosted" : "2024-04-08 04:20:33 UTC", "employmentType" : "FULL_TIME", "remote" : "false", "hiringOrganization" : { "@type":"Organization", "name":"Zomentum" }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "", "addressRegion": "Bengaluru", "postalCode": "", "addressLocality": "Karnataka", "addressCountry": "India" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };

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