About Us:
Culture’s mission is to make bioprocess development and scale-up as fast and easy as scaling software. Towards this aim, Culture’s first offering enables biopharma, biotechnology, and synthetic biology companies to run their bioprocessing R&D in the cloud. Clients design, manage, and analyze bioprocess experiments in Culture’s Console web application. Culture’s offering enables customers to focus on designing and improving their process versus spending time and effort building out their own high-throughput process development laboratory.
While customers remotely observe the process and analyze data, the experiments are executed in Culture’s cloud bioreactor facility in South San Francisco. The facility is enabled by Culture’s proprietary 250mL and 5L single-use bioreactor technology and software systems.At Culture, we combine our passions for biomanufacturing, engineering, and operations to build new solutions that make bioprocess development and scale-up faster. We value curiosity, communication, collaboration, customer focus and a drive for results.
The Opportunity:
Culture Biosciences is looking for a Product Specialist to join our team. Your focus will be on serving as the go-to expert for both internal teams and external clients, providing comprehensive support, training, and guidance for our products. You will be a key member of the product team, helping prioritize new features and making sure that we build products our customers love!
What you'll do:
- Work with internal and external customers to understand their pain points and problems. Document their issues and requests so they can be worked on by engineering.
- Prioritize and escalate issues to relevant teams. Work closely with our software and hardware engineering teams as well as our biology teams to be able to get to the root of a given issue.
- Write requirements for custom product feature requests and coordinating implementations.
- Groom issues backlog to prioritize key bugs engineering needs to address.
- Prepare quarterly audits of issues to make recommendations for improvements.
- Onboard new customers. This includes providing remote and onsite training and setting up user accounts.
- Write training materials including training videos, user manuals, blog posts and FAQs.
- Coordinate feature releases across product, engineering and marketing and make sure we have the materials needed for successful new feature launches.
- Work closely with the customer service team to provide technical support and liaise with engineering teams.
- This role may require some travel to customer sites (up to 25%)
About you:
- Bachelor's degree in a relevant field such as science or engineering.
- 3 to 6 years of relevant industry experience, either in biology or in a product role.
- Excellent communication and presentation skills to effectively convey product features, benefits, and technical information to diverse audiences.
- Ability to collaborate cross-functionally with teams such as engineering, operations and sales to drive product development and resolve issues.
- Familiarity with data analysis tools to track product performance metrics and make data-driven decisions.
- A proactive mindset, with a willingness to learn and adapt in a fast-paced, dynamic environment.
Nice to have:
- Experience with microbial and mammalian cell culture.
- Experience with User Research and User Experience testing methodologies.
- Experience with Technical Writing and Documentation for both frontend and backend product features.
- Proven experience in product management or a related role.
- Proficiency in project management tools and methodologies to prioritize tasks, triage bugs, manage timelines, and deliver results.
In return, we offer a supportive environment. Our company values are:
- Lift others up. Because we all do better when we help each other succeed.
- Commitment to reliability. Our teammates and customers are counting on us.
- Think like an owner. Progress is driven by teams who care.
- Try new things. Big innovations start with small ideas and actions
Location & Schedule:
- This is a flexible position. We’re looking for someone based in the San Francisco Bay Area who is able to work in person at our office in South San Francisco at least 3 days per week.
Base Salary Range:Culture Biosciences's compensation package includes market competitive salary, equity for all full time roles, and great benefits. Our expected salary range for this role is $130,000 - $165,000. We are hiring for multiple levels and backgrounds so final offers may vary within the range provided based on experience, expertise, and other factors.
Benefits:
- Competitive salary and equity compensation
- Medical, Dental, Vision, and Life insurance
- Medical and Dependent Care FSA (prorated based on start-date)
- 401(k) plan with company match
- Responsible Time Off (non-accrual based) policy, 10 paid company holidays and a week-long winter break
- 12 weeks of parental leave at full salary
- For onsite employees:
- Commuter benefits
- Access to on-site child care facility, subject to availability
- Free onsite breakfast, lunch, snacks, coffee, and gym
Culture Biosciences provides equal employment opportunities to all employees and applicants. We seek to build a company that promotes inclusion and expands the diversity of our industry as a whole. We encourage people with identities underrepresented in biotech and technology to apply.
