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Lead SDET

NetomiGurugramHybrid, Onsite
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience.

We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.Want to become a key part of the Generative AI revolution? We should talk. We are seeking a skilled Lead Software Development Engineer in Test (SDET) proficient in Java to join our dynamic team. As a Lead SDET, you will play a crucial role in ensuring the quality and reliability of our software products through the design and implementation of automated test frameworks and test cases. You will collaborate closely with cross-functional teams including software engineers, product managers, and quality assurance testers to drive continuous improvement in our testing processes and deliver high-quality software solutions.

Responsibilities


  • Lead the design, development, and implementation of automated test frameworks using Java and related technologies.
  • Create robust, scalable, and maintainable automated test suites to validate the functionality, performance, and reliability of our software products.
  • Collaborate with software engineers to ensure testability of code and incorporate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.
  • Leadership experience, especially in team management, is highly preferred.
  • Mentor and provide technical guidance to junior members of the testing team, fostering a culture of quality and excellence.
  • Participate in requirements analysis and contribute to the creation of comprehensive test plans and test cases.
  • Identify and prioritize areas for test automation and continuously evaluate and improve testing processes and methodologies.
  • Investigate and troubleshoot issues, working closely with development teams to resolve defects in a timely manner.
  • Stay up-to-date with industry best practices, emerging technologies, and trends in test automation and software development.

Requirement


  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Proven experience (7-9 years) as a Software Development Engineer in Test (SDET) or similar role, with a strong focus on test automation using Java.
  • Proficiency in Java programming language and experience with Java-based automation frameworks such as JUnit, TestNG, Selenium WebDriver, and Rest-Assured.
  • Solid understanding of software testing principles, methodologies, and best practices.
  • Hands-on experience with continuous integration/continuous deployment (CI/CD) pipelines and related tools (e.g., Jenkins).
  • Experience with Agile development methodologies and working in Agile teams.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Experience with performance testing tools and methodologies is a plus.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Apply for this job

Life at Netomi

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The Netomi platform instantly and autonomously responds to over 50% of a company's customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time. The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen. Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions. Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.
Thrive Here & What We Value* Dynamic, fast-paced work environment* Emphasizes innovation, creativity, and hard work* Committed to diversity in the workplace* Encourages collaboration and open communication* Backed by leading investors (Y-Combinator, Index Ventures, Jeffrey Katzenberg, Greg Brockman)* Mission-critical problems* Equal opportunity employer* Emphasizes continuous learning and skill development* Elite group of visionaries defining the future of AI for customer experience
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