Summary:
As HighRadius' Corporate IT Systems Admin, you'll be primarily responsible for supporting an exceptional working environment where employees can focus on being and performing their best. Our Corporate IT team supports a scalable enterprise with responsibilities to include information security and industry-standard compliance policies. You will apply your knowledge of IT and business to advance organizational goals, comfortably navigate policy, people, and process-related organizational dynamics, and work with a fun team while doing it!
You'll spend your time:
- Supporting technical and non-technical stakeholders, accommodating a rapidly growing staff
- Performing audits on system access, collaborating with compliance and internal control teams to adhere to organizational policies.
- Ensuring internal customer satisfaction by maintaining constant communication on open service items
- Managing IT hardware and software builds, Server maintenance, and inventory
- Proactively managing and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively and meet and exceed ticket SLA levels.
- Developing and maintain support documentation in a central knowledge base
- Supporting the conference rooms for meetings
- Supporting the C-suite level when required and other duties as assigned
- Proactively managing and resolve inquiries and requests within the support queue to ensure issues are resolved comprehensively.
To be successful in this role, you'll need:
- Bachelor's degree in a relevant field of study
- Minimum three years of experience in desktop support within a corporate environment.
- Strong customer service background. Previous experience working in a fast-paced, innovative environment is highly preferred
- Strong hands-on laptop support and hardware troubleshooting
- Enthusiasm and the ability to thrive in an atmosphere of constant change and growth
- Ability to balance daily incidents with project-based work
- Ability to produce high-quality work with limited direction/oversight
- Microsoft Applications, intune, MDM, Google suite, Zoom
- Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
- Proficiency with Single Sign-On and Multi-Factor authentication preferred
- Hands-on experience on Windows platforms (Win10/M 365/Outlook/AzureAD/InTune), Remote management tools (UEMs), Microsoft Intune / Auto-pilot
- Ability to work and contribute in a team environment
- Relevant certifications or networking skills are preferred
Perks & Benefits:
- Performance-based bonus or commission (for eligible roles)
- Remote flexibility for certain roles
- Competitive benefits, 401k matching plan, and wellness resources
- Chance to earn stock options for top-performers
- Paid parental leave
- Paid company & flex holidays
- ZINGy environment: quarterly events, team outings, and MORE!
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