About Us
At Union, we are solving one of the hardest challenges in AI infrastructure today: enabling high-velocity iteration while maintaining seamless production-readiness for AI workloads at scale. Flyte, the open-source project we steward, is the emerging standard for modern data and AI orchestration, with numerous leading technology organizations - like LinkedIn, Spotify, and Gojek - running millions of mission-critical workloads on the platform. We have a deep bench of infrastructure veterans from companies in the Big Three and beyond and a technical founding team who originally created Flyte while at Lyft.
The Opportunity:
Reporting into our Head of Customer Solutions, you will be responsible for partnering with our customer and internal stakeholders to ensure the technical feasibility and success of Union Cloud PoC’s and production deployments. We are looking for team members who are innately curious, get joy out of solving complex technical problems, and thrive in collaborative, self managed environments.
In this role, you will:
Own technical success of Union Cloud customers’ deployments and use cases by partnering with internal and customer stakeholders
Represent “voice of the user” and bring that user-first mindset across the company
Help Union Cloud users get up and running, and help them debug problems in their workflows
Empower our customers to attain efficiency, reliability, and repeatability for their ML applications, by educating them on good patterns
Partner with Product and Engineering teams to provide context and insights for feature design, solution and prioritization
Develop, maintain and document representative examples for Union Cloud customers
Learn, contribute to, and champion the Flyte open-source workflow orchestration system (see https://slack.flyte.org), as well as related Union Cloud
Educate technical users and decision-makers on Flyte and Union Cloud
Maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement
Support retention and adoption efforts of Union Cloud among customers by understanding their technical and business needs and helping them succeed
About you
Experienced with 5+ years of solving real-world ML problems to help users attain efficiency, reliability, and repeatability for their ML applications
Have solid Python programming skills. Java and / or Scala are pluses
You are familiar with public cloud technologies and services, DevOps/MLOps, networking and security principles, etc
Interested in a deeply technical customer facing role involving data and machine learning at scale
Significant experience with hands on machine learning and orchestration, building production-use ML systems in multi-tenant cloud products
In depth understanding of data processing, ML systems, MLOps and Machine Learning infrastructure components
Familiarity with Spark, Airflow, Tensorflow, Pytorch and other ML libraries
Possess excellent written and verbal communications skills, with a tone that conveys empathy
Have previous experience in a similar role supporting customers’ engineering teams adopting open source and commercial products for data and/or machine learning
It’s a strong plus if you have been a part of or contributed to the Flyte or Union communities through in-person meetups, conferences, workshops, events, electronic forums, or direct open-source development
Benefits & Belonging
At Union.ai we know that employees who feel their best can build amazing things and we are proud to offer best in class benefits that will continually evolve and grow as the needs of our employees do. Benefits may vary based on country
Excellent medical - We pay 100% of your premiums and 90% for your dependents
Generous dental and vision plans- We pay 80% of the premiums for you and your dependents
Meaningful equity in the form of options – all employees are owners here
Unlimited PTO + 12 company holidays
401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%
12 weeks paid parental leave for primary and secondary caregivers
Flexible work schedule at a remote friendly company
We believe that our differences are what bring us together to achieve truly special outcomes. We strive to be inclusive and focus on building teams that embody that quality too. Union.ai is an equal-opportunity employer and we encourage you to apply, even if your experience doesn’t align exactly with our job description.Compensation Range: $150K - $190K