About Ramp
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies.
The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.
About the Role
You will be a front-line manager to a group of 5-8 Account Managers, who each manage a book of ~200 customers in Ramp’s critical SMB portfolio. You will be responsible for 1:1 coaching and mentoring, as well as developing strategy and working closely with leaders across Sales, Marketing, Operations, Risk, Product, and the executive team to drive positive outcomes for this segment. As a key member of the sales leadership team, you will have the opportunity to help build and refine Ramp’s account management motion.
What You’ll Do
Set and maintain a high-performing culture and morale by managing a group of exceptional 5-8 Account Managers
Hire and train new Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays)
Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions
Engage frequently with customers and build relationships with key contacts / accounts
Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met
Ensure the SMB AM team exceeds spend activation, product activation, retention, expansion, and customer health goals
Build Salesforce dashboards to monitor the success of our customers and the performance of the team
Report on team performance and forecast to senior leadership
Improve team output and efficiency over time by optimizing systems and processes
Establish a library of playbook resources for the Account Management team
Represent the Account Management team cross-functionally with leaders of other departments
What You’ll Need
Minimum of 2 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals
Cross and upsell experience is a plus
Minimum of 4 years of experience building and leading account management teams with a proven track record of exceeding goal
Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
A passion and excitement for hiring, with a thoughtful approach to team planning and development
Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
Strong track record of negotiating, structuring and executing complex sales agreements
Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Nice-to-Haves
Experience with financial services sales
Experience at a high-growth startup
Bachelor’s degree from an accredited university
Compensation
The annual salary/OTE range for the target level for this role is $212,500-$250,000 (60/40 split) + target equity + benefits (including medical, dental, vision, and 401(k)
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support
Pet insurance
Compensation Range: $212.5K - $250K